8 Ways to Fix "Disconnected from the Remote Desktop Software Network"

This post serves as a comprehensive step-by-step guide on resolving the "Disconnected from the remote desktop software network" issue. If you encounter this problem while using remote desktop software, the following eight solutions provided will assist you in resolving it. Keep reading for detailed instructions.


By Hester / Updated on May 17, 2024

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How do I fix error "Disconnected from the remote desktop software network"?


Hello. I'm having trouble connecting to a remote Windows 10 PC. The error message I'm seeing is 'Disconnected from the network.' Can anyone help me fix this? Thanks!”

- Question from an user

Remote Desktop software allows users to access computers and other devices remotely. However, occasionally users encounter issues such as being unable to connect to the network. This can occur due to various reasons such as incompatible hardware, incorrect firewall settings, or improper installation. Below are troubleshooting steps to address this problem without mentioning a specific software.

How to fix "Disconnected from the remote desktop software network" [8 solutions]

Here are eight proven solutions to resolve the "Disconnected from the remote desktop software network" issue. Try them sequentially to identify and resolve the problem.

Solution 1. Check the Internet connection

If you are experiencing remote desktop software disconnected from the remote desktop software network, the first thing to do is check whether your Internet connection is stable.

Step 1. Press Win + R, type in “cmd” and click OK.

Run Box cmd

Step 2. Run the command "ping -t" to verify the time value. If the statistics fluctuate drastically, your Internet connection may need some assistance.

Check Internet Data Value

Solution2. Allow through Windows Firewall

Windows Firewall settings might occasionally prevent applications from working properly on your device. Allowing remote desktop software over the Windows Firewall may assist in resolving the problem.

Step 1. Launch Control Panel and go to System and Security > Windows Defender Firewall. Click Allow an app or feature through Windows Defender Firewall in the left pane.

Allow App or Feature

Step 2. Click "Change settings," locate the application, and check the box next to it. Then click OK.

Solution 3. Disable IPv6

IPv6 is a communication protocol that provides an identifying and locating mechanism for computers on networks. According to some users, turning off IPv6 can resolve the problem.

Step 1. Navigate to Control Panel > Network and Internet > Network and Sharing Center. Click Change adapter settings.

Network and Sharing Center

Step 2. Double-click your network connection and select Properties.


Step 3. Uncheck the Internet Protocol Version 6 and click OK.

Ethernet Properties

Solution 4. Update to the latest version

Ensure that your Remote Desktop software is up to date by following these steps:

Step 1. Launch the application, log in if required, and open Settings.

Step 2. Look for an option to check for updates, and install any available updates.

You can also set the auto-update option instead of updating the software manually.

In the Settings, click Security on the left pane. Under the Update section, tick Enable Auto-Update - Main Channel.

Solution 5. Disable antivirus software

Disable third-party antivirus software temporarily, as it might be interfering with the connection.

Open the antivirus software. On the left, click the appropriate icon, then click the shield settings tab to disable the protection.

Temporarily Disable Antivirus

Solution 6. Flush the DNS cache

Sometimes a remote connection can become unreliable due to a corrupted local DNS cache. If that's the case, you can flush the DNS cache to enable your computer to connect to the host.

Step 1. Press Win + R, enter “cmd” and press OK.

Step 2. Enter the below commands one by one.

  • ipconfig/release
  • ipconfig/renew
  • ipconfig/flushdns

Flush dns Cache

Solution 7. Perform a clean boot

Occasionally, third-party programs can make apps break. To resolve this, run a Clean Boot to verify that your operating system loads with only the necessary system files and device drivers.

Step 1. To open the System Configuration app, press Win + R, type in “msconfig” and press OK.

Step 2. Go to the General tab, tick Selective startup, and check Load system services.


Step 3. Go to the Services tab, check the Hide all Microsoft services option, click Disable all, and click OK.

Disable Service

Solution 8. Try using a reliable alternative

If you've exhausted the above seven "Disconnected from the remote desktop software network" fixes and are still encountering the issue, it might be time to consider an alternative. One such alternative is AnyViewer, a remote desktop software dedicated to delivering excellent performance with error-free connections, intuitive operations, and a variety of free features.

A significant advantage of AnyViewer is its free service, available for both personal and commercial remote usage. Unlike other remote desktop software, which is only free for private use and blocks connections once detected for commercial use, AnyViewer offers free service for any type of use. This makes it particularly suitable for small business owners operating on a limited budget.

Download AnyViewer on your computers, and you can quickly start a remote session.

Download Freeware Win PCs & Servers
Secure Download

Step 1. Open AnyViewer on the host device, click Sign up to create a new account, and sign in.

Log in Anyviewer

Step 2. Log in to AnyViewer on the client computer using the same login information as the host.

Free Editions

Step 3. Go to the Device interface to see the list of your assigned devices. Click the computer you want to connect to and click One-click control.

Connect to My Devices

For medium and large-sized businesses, it's advisable to consider upgrading to a Professional or Enterprise plan to access additional privileges:
Increased login device limit: Assign multiple devices to a single account for seamless control.
Unlimited simultaneous sessions: Control multiple computers simultaneously from one device.
Enhanced privacy mode: Safeguard your privacy by blackening the screen of the remote PC and disabling its keyboard and mouse.
High-speed file transfer: Transfer an unlimited number of files at speeds of up to 10 MB/s.
Improved device management: Organize devices into groups and create additional screen walls for more efficient device management.


In conclusion, encountering the "Disconnected from the remote desktop software network" error can be frustrating, but there are several effective solutions to resolve it. From checking your internet connection to updating remote desktop software and disabling IPv6, following these steps can often restore connectivity swiftly.

Remember to also consider alternatives like AnyViewer, especially if you continue to experience issues. AnyViewer provides a reliable, free remote desktop solution suitable for various needs, including commercial use. By implementing these solutions and exploring alternatives when necessary, you can ensure smoother remote access experiences.