Solved: Remote Desktop Software Not Working in Windows 11 & 10 [7 Solutions]

remote desktop software is one of the most used remote desktop tools. This post primarily introduces seven solutions to fix remote desktop software not working in Windows 11 and 10. If you are facing this issue, try the solutions to get out.


By Ellie / Updated on May 14, 2024

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Remote desktop software: Windows 11 one-way issue


I've been using remote desktop software for some years now, no issue. Until I installed Windows 11 on my main PC, using that PC, I could connect to other computers (all running Windows 10) I have remote desktop software installed on. But from my Windows 10 machines, my Windows 11 machine appears offline and cannot be connected. I'm just getting frustrated and not sure how to fix it."

- Question from Reddit

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How to fix remote desktop software not working in Windows 11/10 [7 solutions]

Why remote desktop software is not workingin Windows 11 and 10? The reasons are various. It could be caused because remote desktop software servers are currently down or under maintenance. A remote desktop software compatibility issue could also cause it.

But don't worry. Some general solutions may help you fix remote desktop software not working in Windows 11 and 10. Try them one by one.

Solution 1. Check for remote desktop software updates

Every product will constantly release a new version to fix previous or existing issues. So please make sure you have the newest remote desktop software installed.

Step 1. Launch remote desktop software on your computer. Click the four horizontal lines and choose Settings.

Step 2. Go to About and check the version to ensure you have the latest.

Step 3. From the left pane, select Security. In the right pane, scroll through the options and select Updates. The Enable Auto-Update - Main Channel option should be selected to keep the app updated.

Solution 2. Uninstall and reinstall remote desktop software

The second solution is to reinstall that program entirely. Sometimes a fresh install is the best solution to fix any issues.

Step 1. Open Control Panel > Programs > Programs and Features, and right-click remote desktop software > Uninstall.

Step 2. Download remote desktop software from its official website.

Solution 3. Configure Firewall setting

To make sure, please check if, by any chance, the firewall setting is interfering with remote desktop software.

Step 1. Navigate to System and Security > Windows Defender Firewall in Control Panel. On the left pane, select Allow an App or Feature through Windows Defender Firewall.

Allow App or Feature

Step 2. Click Change settings, locate and tick remote desktop software, then click OK.

Solution 4. Check for antivirus interference

Sometimes, antivirus software can interfere, hampering the software's functionality; hence the remote desktop software not working issue. So please exit the antivirus software before using remote desktop software in Windows 11 and 10.

Solution 5. Scan for viruses and malware

You can also check if viruses or malware block the program.

Step 1. Press the Win + Ito open Windows Settings. Click Update & Security.

Update and Security

Step 2. Navigate here: Windows Defender > Open Windows Defender Security Center > Virus & threat protection. Click Quick scan.

Virus and Threat Protection

Step 3. Check Full scan and click Scan now.

Advanced Full Scan

Step 4. Wait for the scan to complete and then remove the viruses or malware according to the instructions. After this, reboot the computer.

Solution 6. Contact remote desktop software support

If you're still having problems even trying the above solutions, visit the remote desktop software help page and contact remote desktop software support. Explain the entire scenario and steps you have taken to resolve the issue; this will help them better understand the situation and assist you.

Solution 7. Resort to a remote desktop software alternative

The final option is to resort to a remote desktop software alternative, for example, AnyViewer. Like remote desktop software, AnyViewer is a remote desktop program providing remote access services. AnyViewer, on the other hand, is free for personal and business use, whereas remote desktop software charges for commercial uses. That’s why it is the best remote desktop software alternative.

Download Freeware Win PCs &  Servers
Secure Download

Step 1. Install and launch AnyViewer on both computers. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)

Log in AnyViewer

Step 2. Fill in the signup information and click Sign up to create an AnyViewer account. 

Sign Up for AnyViewer

Step 3. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in to.

Free Editions

Step 4. Log in to the same AnyViewer account on the two computers. Then you can achieve an unattended remote connection by clicking One-click control after going to Device and clicking the computer that you want to access. 

Connect to My Devices

Note: If you can upgrade your account to a Professional or Enterprise plan, then you’ll have more rights. You can assign more devices. Also, you can connect to another computer in privacy mode, which means you can black the screen and block the mouse and keyboard of the remote computer. 

The bottom line

This post primarily introduces 7 solutions to fix remote desktop software not working in Windows 11 and 10. If the former six solutions don't work, you are advised to use the best remote desktop software alternative, AnyViewer. With it, you'll enjoy smooth and stable remote connections.