[Fixed] Could Not Connect to Remote Access Software Network SSL Error

This post introduces how to fix could not connect to remote access software network SSL error in six feasible solutions. If you are facing the same problem, you are going to the right place. Keep reading to get the tips!


By Hester / Updated on May 17, 2024

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Why is remote access software not connecting to network?


Greetings all. I recently installed remote access software on my Windows computers and attempted to utilize it, only to encounter an SSL error stating it couldn't connect to the network. What could be the reason behind this connection hiccup? Any suggestions on how to resolve it would be greatly appreciated. Thanks in advance.

- Question from Reddit Forum

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Remote access software serves as a crucial tool for many, providing features like remote control, VPN capabilities, and file transfer. Despite its versatility and years of development, compatibility issues can occasionally arise.

Several users encounter errors indicating their remote access software is not connecting to the network. This could be attributed to various factors:

►Date and time discrepancies
►Firewall misconfigurations
►Issues with the remote access ID


If you're experiencing similar difficulties, read on for potential solutions.

How to fix could not connect to remote access software network SSL error [6 solutions]

Here are six proven solutions to address SSL network connection errors:

Solution 1. Verify computer Time Zone

Make sure your computer system time is in sync with the Internet.

Step 1. Launch Control Panel, and click Date and Time.

Date and Time

Step 2. Click Change time zone, select your required time zone and click OK.

Set Time Zone

Step 3. Relaunch remote access software. If the issue still exists, continue to the next stop.

Solution 2. Configure Firewall setting

Check if your system's firewall settings are obstructing the remote access software's functionalities.

Step 1. Launch Control Panel and follow: System and Security > Windows Defender Firewall, click Allow an App or Feature Through Windows Defender Firewall on the left pane.

Allow App or Feature

Step 2. Select the option to allow specific apps or features through the firewall.

Step 3. Locate and enable the remote access software in the list of applications.

Step 4. Save changes and try reconnecting.

Solution 3. Remove from Show Hidden Icon and relaunch

Eliminate the remote access software from the background menu and relaunch it.

Step 1. Right-click the remote access software icon in the task manager at the bottom right corner.

Step 2. Select "Quit" to terminate the software.

Step 3. Relaunch the software and check for improvements.

Solution 4. Delete settings directory and reinstall

Uninstall the remote access software, delete its settings directory, and reinstall it.

Step 1. Uninstall the software via the Control Panel.

Step 2. Navigate to the directory where settings are stored (typically C:\ProgramData) and delete relevant files.

Step 3. Reinstall the software from the official website.

Solution 5. Create new Windows profile

If the SSL network connection error persists due to a blocked ID, consider creating a new Windows profile.

Step 1. Navigate to Control panel, click User Accounts > User Accounts > Manage another account.

Manage Another Account

Step 2. Click Add a new user in PC Settings.

Add a New User in PC Settings

Step 3. Click Add someone else to this PC, and follow the prompt guide to create your new profile.

Add Someone Else to this PC

Step 4. Login your new profile and try to open remote access software.

Solution 6. Switch to alternative with stable network connection

To avoid this errors, the best practice is to switch to a reliable alternative. Here we will take AnyViewer as an example. As well-known and powerful remote desktop software, AnyViewer allows unattended remote access, file transfer, screen sharing, multiple sessions, etc. Besides, it is dedicated to offering users the best experience, download AnyViewer on your devices to enjoy fast and stable remote connections:

Download Freeware Win 11/10/8.1/8/7
Secure Download

How to set up AnyViewer:

Step 1. On the host computer, click Sign up to register a new AnyViewer account. (You can directly login if you have already signed up.)

Log in AnyViewer

Step 2. Complete the information and click Sign up.

Sign Up for AnyViewer

Step 3. On the client computer, log in to the same account, and your device will be automatically assigned to the account.

Free Editions

Step 4. Go to Device, select thehostcomputer, and you can establish a connection by clicking the option you desired.

Connect to My Devices

If you select One-click control, there are several built-in features in the remote control window, you can use them conveniently by clicking the toolbar.

Remote Access Operations

Tips: You can now upgrade to Professional or Enterprise plan to enjoy more rights!


This post introduces how to fix could not connect to remote access software network SSL error. We offered several solutions above. If this problem frequently happens, we recommend you use another reliable remote access software alternative instead, AnyViewer could be your prior choice in this case.