By Ellie / Last Updated November 3, 2021

Chrome Remote Desktop: You don’t have access to this service

“Recently, I got the following error when using Chrome Remote Desktop: ‘You don’t have access to this service. To request access, contact the Google services administrator in your organization.’ I've been using Remote Desktop for a while without issue. This happens when I try to set up a new remote desktop session. Any suggestions would be greatly appreciated.”

Chrome Remote Desktop Errors

Two tested solutions to fix the CRD you don’t have access to this service 

Actually, according to the feedback from some users, they receive the same “You don’t have access to this service” error when using YouTube, the Partner Dash, or other services. Therefore, the cause of the Chrome Remote Desktop “You don’t have access to this service” error may not lie in Chrome Remote Desktop itself, but is something wrong with the settings of Google browser. In this case, here we provide you with two tested solutions when you can’t connect to Chrome Remote Desktop.

Solution 1. Enable the Chrome Web Store on the Chrome browser

The first solution we recommend here is to enable Chrome Web Store if you want to use Chrome Remote Desktop. 

Step 1. Sign in to your Google Admin console at: admin.google.com. From the Admin console Home page, go to Apps.

New Admin Console

Step 2. Click Additional Google services.

Additional Google Services

Step 3. Click Chrome Web Store to open its settings page. Then Click Service status. Click On for everyone, and then click Save.

Chrome Web Store

Then you can try to use Chrome Remote Desktop again to see if the Google Remote Desktop “You don’t have access to this service” error is fixed.

Solution 2. Set age-based access settings

Google has introduced age-based settings for education edition domains. Therefore, you need to check two things: one is to check whether you’re in Primary/secondary education organization type, another is to check whether All users are 18 or older is applied to avoid users losing access to apps and features that are restricted for under 18 years old.

Step 1. Sign in to your Google Admin console. From the Admin console Home page, go to Account Settings.

Account Setting

Step 2. Click Profile.

Account Setting Profile

Step 3. Check whether your organization type is Primary/secondary education. If it is, continue the following steps.

Organization Type

Step 4. Back to the Account settings page, find Age-based-access settings, and click it.

Age Based Access Setting

Step 5. Tick All users are 18 or older and then click Save.

All Users Are 18 or Older

Then run Chrome Remote Desktop again, the Chrome Remote Desktop “You don’t have access to this service” error will be fixed.

Note: The above-mentioned two methods can only be used for Google Workspace accounts. Regular Gmail accounts cannot be used to sign in to admin.google.com.

Best Chrome Remote Desktop alternative: AnyViewer

AnyViewer is a free remote control solution for Windows. What makes AnyViewer the best alternative to Chrome Remote Desktop is that it is much easier to use. You won’t encounter various kinds of problems when using AnyViewer, which reduces a lot of unnecessary trouble for you.

The ways to achieve remote access with Chrome Remote Desktop and AnyViewer are also pretty similar. Both of them provide you with two connection methods. Besides, with Chrome Remote Desktop, you can achieve permanent access by entering PIN code. With AnyViewer, you can input security code to achieve unattended remote access as well. And The tool also offers chat support during remote sessions. Next, we’ll show you the detailed steps.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. On the main interface, you can see your device ID and temporary security code (which is automatically generated and will change every time).

Copy the Temporary Security Code

Step 2. On the host computer, go to Settings > Recipient. Tick the third option and then set the permanent security code.  

Accept Remote Control

Step 3. On the client computer, input the device ID of the host computer and then click Connect.

Connect

Step 4. Choose Input a security code and click OK (you can input either the permanent security code or the temporary security code of the host computer).

Security Code