By Ellie / Last Updated July 6, 2022

Chrome Remote Desktop: You don’t have access to this service

“Recently, I got the following error when using Chrome Remote Desktop: ‘You don’t have access to this service. To request access, contact the Google services administrator in your organization.’ I've been using Remote Desktop for a while without issue. This happens when I try to set up a new remote desktop session. Any suggestions would be greatly appreciated.”

Chrome Remote Desktop Errors

Two tested solutions to fix the CRD you don’t have access to this service 

Actually, according to the feedback from some users, they receive the same “You don’t have access to this service” error when using YouTube, the Partner Dash, or other services. Therefore, the cause of the Chrome Remote Desktop “You don’t have access to this service” error may not lie in Chrome Remote Desktop itself, but is something wrong with the settings of Google browser. In this case, here we provide you with two tested solutions when you can’t connect to Chrome Remote Desktop.

Solution 1. Enable the Chrome Web Store on the Chrome browser

The first solution we recommend here is to enable Chrome Web Store if you want to use Chrome Remote Desktop. 

Step 1. Sign in to your Google Admin console at: admin.google.com. From the Admin Console Home page, go to Apps.

New Admin Console

Step 2. Click Additional Google services.

Additional Google Services

Step 3. Click Chrome Web Store to open its settings page. Then click Service status. Click On for everyone, and then click Save.

Chrome Web Store

Then you can try to use Chrome Remote Desktop again to see if the Google Remote Desktop “You don’t have access to this service” error is fixed.

Solution 2. Set age-based access settings

Google has introduced age-based settings for education edition domains. Therefore, you need to check two things: one is to check whether you’re in Primary/secondary education organization type, and another is to check whether All users are 18 or older applied to avoid users losing access to apps and features that are restricted for under 18 years old.

Step 1. Sign in to your Google Admin console. Go to Account Settings.

Account Setting

Step 2. Click Profile.

Account Setting Profile

Step 3. Check whether your organization type is Primary/secondary education. If it is, continue the following steps.

Organization Type

Step 4. Back to the Account settings page, find Age-based-access settings, and click it.

Age Based Access Setting

Step 5. Tick All users are 18 or older and then click Save.

All Users Are 18 or Older

Then run Chrome Remote Desktop again, the Chrome Remote Desktop “You don’t have access to this service” error will be fixed.

Note: The above-mentioned two methods can only be used for Google Workspace accounts. Regular Gmail accounts cannot be used to sign in to admin.google.com.

Best Chrome Remote Desktop alternative: AnyViewer

AnyViewer is a free remote control solution for Windows. What makes AnyViewer the best alternative to Chrome Remote Desktop is that it is much easier to use. You won’t encounter various kinds of problems when using AnyViewer, which reduces a lot of unnecessary trouble for you.

Comparison between Chrome Remote Desktop and AnyViewer

Multi-session. AnyViewer supports 2 concurrent remote desktop sessions, while Chrome Remote Desktop only allows 1 remote connection at a time.
Built-in chat. AnyViewer supports built-in text chat, while this key feature of a great remote desktop application is absent in Chrome Remote Desktop.
Ability to reconnect after reboot. AnyViewer allows you to reconnect to the remote machine after reboot if you have enabled AnyViewer to start with the computer, while Chrome Remote Desktop doesn’t allow you to reconnect to the remote computer after reboot.
Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. Download, install and launch AnyViewer on both computers. Go to Log in, and then click Sign up. (If you already have signed up on its official website, you can log in directly.)

Log in AnyViewer

Step 2. Fill in the signup information.

Sign Up for AnyViewer

Step 3. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in to.

Free Editions

Step 4. Log in to the same AnyViewer account on the two devices, then click Remote control to achieve unattended remote access.

Connect to My Devices

Notes:✎...
You can upgrade your account to a Professional or Enterprise plan. Then you'll have the following rights:
Assign more devices to achieve unattended remote access to more devices.
Connect to another computer in privacy mode, which means you can black the screen and block the mouse and keyboard of the remote computer.
Transfer files at a faster speed. Transfer speed for a free account is 500 KB/s, and for a paid account is up to 10 MB/s.

Conclusion

This post introduces two tested ways to help you troubleshoot the annoying Chrome Remote Desktop “You don’t have access to this service” error. Besides, it also recommends a great Chrome Remote Desktop alternative AnyViewer. If you want to experience a better remote connection practice, try it right now!