4 Easy Ways to Fix Remote Desktop Software Waiting for Image

This post is a intuitive troubleshooting guide for remote desktop software waiting for image error. It will greatly help you if you face the same problem when establishing an remote desktop software session. Please keep reading to learn more.


By Hester / Updated on May 17, 2024

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The issue: Remote desktop connection waiting for image


I utilize a remote desktop software to establish connections with a distant host. While the connection is established, the screen remains blank with a message indicating 'Waiting for image.' Are there any solutions for resolving this issue?

- Question from a user

How to fix remote desktop software stuck on waiting for image on Windows 10, 11 [4 solutions]

Remote access software is widely used for accessing and controlling remote devices, enabling users to view screens and files from anywhere globally. Users might occasionally run into problems during a remote session, though. For instance, the client computer may experience remote desktop software connected but waiting for image due to the unstable Internet connection, blocked Firewall, or monitor connection. Thankfully, there are a couple simple fixes for this issue.

Solution 1. Check the Internet connection

If you encounter remote desktop software stuck on waiting for image, you may have an unstable Internet connection. We recommend checking your Internet connection first.

Step 1. Press Win+ R keys, input “cmd”, then click OK.

Run Box cmd

Step 2. Runthe command “ping -t” and check the time value. If the data indicate considerable swings, your Internet connection needs assistance.

Check Internet Data Value

Step 3. If you're having issues with your Internet, close the computer, unplug the router or modem, wait 30 seconds, then plug it back in.

Step 4. Re login to the router and modem, and restart your computer to try again.

Solution 2. Configure remote desktop software in Windows Firewall

A weakly constructed Firewall may also be the source of the error message. The Windows Firewall on both the local and remote sides should not interfere with the remote desktop connection. Therefore, you have to make sure that remote desktop software is whitelisted in Windows Firewall.

Step 1. Go to System and Security > Windows Defender Firewall in Control Panel. Click Allow an app or feature through Windows Defender Firewall.

Allow App or Feature

Step 2. Select the 'Change settings' option, locate and check the boxes for the remote desktop software under both Private and Public networks, then click "OK".

Solution 3. Use Ctrl + Alt + Del keys to evoke the display settings

Sometimes you’ll find remote desktop software waiting for image when you connect to a pc without a monitor. The following steps can help you let remote desktop software start working again.

Step 1. In the session window, click the Actions button on the toolbar and select Ctrl + Alt + Del.

Step 2. Disregard any prompts that appear.

Step 3. Choose the View Mode option, then select Auto-Adapt resolution to refresh the screen.

Solution 4. Use a reliable alternative

Aside from that, you can also try another remote desktop software so that you might be able to avoid encountering such problems. Many remote access tools are on the market, and our top selection is the powerful and safe software AnyViewer.

As the best remote access software, AnyViewer offers the most stable connections without interruptions and errors. Besides, it is an effective all-in-one solution. All of the features are free to use, including unattended access, remote desktop file transfer, multiple sessions, multiple monitor navigation, and remote reboot.

AnyViewer is very easy to use. Download it on your computer, and let’s get started.

Download Freeware Win 11/10/8.1/8/7/Server
Secure Download

Step 1. On the host device, launch AnyViewer, sign up for an account by clicking Sign up, and log in.

Log in Anyviewer

Step 2. Utilize the same login credentials as the host to sign in to AnyViewer on the client device.

Free Editions

Step 3. Navigate tothe Device interface to see a list of your assigned devices. Click the remote device you want to connect to, then click One-click control.

Connect to My Devices

If you don't want anyone else to be able to see what you're doing on your remote computer, instead of disconnecting the remote computer from a monitor, you can upgrade your account to black the remote screen or disable the remote mouse and keyboard in the session. In this way, your colleagues or roommates cannot view content on your remote PC.

Black Screen

Bonus tip: Addressing Common Remote Desktop Issues

Users may encounter additional issues with remote desktop software, such as audio, mouse, or keyboard problems. Here are some troubleshooting steps:

  • For audio issues: Enable the 'Transmit audio output of this desk' option in audio settings.
  • For mouse issues: Activate the 'Control my computer’s keyboard and mouse' option in security settings.
  • For keyboard issues: Enable relevant options like 'Access my device’s clipboard' in security settings.


We offered several ways to fix remote desktop software waiting for image. This error frequently happens when you connect to a remote computer that does not have a monitor. If you don’t want the remote monitor to show your actions, we recommend using AnyViewer which supports black the remote screen in a session to protect your privacy.