3 Ways to Fix Remote Desktop Software Connection in Progress Please Wait

When the remote desktop software showing connection in progress please wait, it always ends with the message “The network connection was closed unexpectedly”. Don’t worry. This post primarily introduces three solutions to fix the remote desktop software connection in progress please wait.


By Ellie / Updated on May 14, 2024

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Why am I stuck on connecting to the remote desktop software network?


When I connect via the remote desktop software, it shows Connection in progress. Please wait. After approx 1 minute, the screen freezes, and then 30 seconds later, I get an error: Connection Closed. The network connection was closed unexpectedly. Any suggestions would be appreciated."

- Question from Reddit

The remote desktop software connection in progress please wait message always ends up with Connection Closed error: The network connection was closed unexpectedly. The error can be caused by many reasons, for example, the direct connection feature, the firewall setting, etc.

How to fix the remote desktop software connection in progress please wait [3 solutions]

Here are three solutions you can try when the remote desktop software showing connection in progress please wait.

Solution 1. Configure Firewall setting

An improperly configured firewall may result in a connection reset after some time. So you’ll make sure you have the firewall properly configured.

Step 1. Navigate to System and Security > Windows Defender Firewall in Control Panel. Select Allow an app or feature through Windows Defender Firewall on the left pane.

Allow App or Feature

Step 2. Click Change settings, locate and tick the remote desktop software, then click OK.

Solution 2. Disable Allow direct connection

The issue concerns the direct connection feature, which allows for a more responsive experience. It is recommended to go into your settings on the machine being connected to and disable the feature, meaning your input and output will be routed through their server. This may help fix this issue.

Step 1. Open the remote desktop software on the remote device you wish to connect to and go to Settings.

Step 2. Find Connection, and click Unlock Security Settings.

Step 3. Disable Allow direct connection.

Solution 3. Contact the remote desktop software support

The final option is to contact the remote desktop software support. You can contact the remote desktop software for assistance by visiting the remote desktop software help page. Explain the whole event and your efforts to remedy the issue; this will help them better comprehend and assist you. Please attach the trace file to assist the support team in resolving the issue.

AnyViewer: Fast & stable remote desktop software alternative

Have you fixed the remote desktop software stuck on connection in progress issue after trying the above solutions? If not, would you like to try an alternative?

AnyViewer is the highly recommended the remote desktop software alternative. It is a free remote desktop program providing fast and stable remote access services. It uses an improved connection technique that automatically connects to the best server for a faster and smoother remote control experience.

Furthermore, AnyViewer has a significant advantage over the remote desktop software because it is free for personal and commercial use. If you’re  the remote desktop software free user, you’ll know that the remote desktop software charges for commercial uses, which means you can’t use the remote desktop software to connect to an office computer from home or provide remote support to a client. But you can do these with AnyViewer for free.

Download Freeware Win PCs & Servers
Secure Download

Step 1. Install and launch AnyViewer on both computers. Navigate to Log in and then Sign up (if you have previously signed up on the official website, you can log in directly).

Log in AnyViewer

Step 2. Fill in the signup information and click Sign up to create an AnyViewer account. 

Sign Up for AnyViewer

Step 3. Then you can see you successfully logged in to AnyViewer. Your device will automatically be assigned to the account you've logged in to.

Free Editions

Step 4. Log in to the same AnyViewer account on the two computers. Then you can achieve a one-click connection by clicking One-click control after going to Device and clicking the computer that you want to access. 

Connect to My Devices

Note: If you can upgrade your account to a Professional or Enterprise plan, then you’ll have more rights. You can assign more devices. Also, you can connect to another computer in privacy mode, which means you can black the screen and block the mouse and keyboard of the remote computer.

The bottom line

This post primarily introduces three solutions to fix the remote desktop software connection in progress please wait. You can configure firewall settings or disable Allow direct connection. If you failed, you can email the remote desktop software support for help. But a quicker solution is to resort to a remote desktop software alternative, for example, AnyViewer. You can enjoy free, fast, and stable remote connections with it. Try it right now.