How do I fix Steam Remote Play couldn't connect to the remote computer?
Hi, my Remote Play couldn’t connect to the remote computer. Every time my friends try to join my game through Steam Remote Play, it keeps loading and then the error appears on their computer ‘Could not connect to remote computer’. Anyone with the same problem or know how to solve?”
- Question from Steam Forum
How to fix Steam Remote Play failed to connect [7 solutions]
The Steam Remote Play feature allows users to play Steam games on a phone, tablet, or TV with the Steam Link app. It is also used to play Steam games remotely when logged into Steam on another computer.
However, the Steam Remote Play error in connection has recently been affecting many users, if you also encounter Remote Play not working, here are the solutions.
Solution 1. Update Steam client and game
There are several potential causes for the Remote Play feature to stop working, but the most common ones are using an outdated Steam client version or an outdated game. Updating the Steam client and game may fix the issue.
Step 1. Launch the Steam client and click Steam in the menu bar, and click Check for Steam Client Updates in the drop-down menu.
Step 2. If an update is available, Steam will download and install it automatically. Click Restart Steam when prompted.
Step 3. To update a game, right-click it and click Properties.
Step 4. Select Updates on the left pane, and click Always keep this game updated under AUTOMATIC UPDATES.
Step 5. Click Betas from the left pane and select None.
Solution 2. Stop using Steam beta client
You may encounter the Remote Play error if you are a participant in the beta program of the Steam client. Here is how to stop using Beta client.
Step 1. On Steam main interface, click Steam > Settings.
Step 2. Click Account, and click CHANGE under Beta participation.
Step 3. Select None - Opt out of all beta programs and press OK.
Step 4. Restart Steam when prompted.
Solution 3. Disable and re-enable Remote Play
The Remote Play failed to connect could be a result of a temporary glitch in Steam modules. The glitch can be cleared by disabling and then enabling the Remote Play in the settings of the Steam client.
Step 1. On the Steam main interface, click Steam > Settings.
Step 2. Click Remote Play from the left pane, and uncheck the Enable Remote Play option.
Step 3. Restart your computer, return to Settings to Enable Remote Play.
Solution 4. Disable hardware decoding in Steam
The issue “Remote Play couldn’t connect to the remote computer” may arise if the hardware encoding mechanism of your host or guest system/GPU is hindering in the operation of Steam Remote Play. Follow the steps to disable hardware decoding in Steam.
Step 1. Go to Steam Settings.
Step 2. Click Remote Play, and click ADVANCED CLIENT OPTIONS.
Step 3. Uncheck Enable hardware decoding option and click OK.
Solution 5. Disable other network connections
Steam Remote Play has a known bug if your host/guest systems have more than one network connection. In this scenario, disabling other network connections may solve it.
Step 1. Go to Settings > Network & Internet.
Step 2. Click Change adapter options.
Step 3. Right-click any of the adapters that you are not using to Disable it.
Step 4. Restart computer to check whether the issue is fixed.
Solution 6. Force IP Address change
The Steam client may fail if there is an IP refresh between your device. In this case, renewing the IP addresses may solve the system.
Step 1. Press Win + R, enter “cmd”, and hit OK.
Step 2. Type in the following commands and press Enter one by one.
- ipconfig /release
- ipconfig /renew
Step 3. Check if Remote Play is working, if not, press Win + R and enter “steam://open/console”.
Step 4. In the Steam console, type in “connect_remote [Host's IP address]:27036”, and press Enter.
Solution 7. Disable IPv6
Many of the systems, routers, applications, etc. may fail to adapt to the IPV6, therefore, disabling IPV6 of the network connection may solve the problem.
Step 1. Go to Settings > Network & Internet, and click Change adapter options.
Step 2. Double-click your current network connection and click Properties.
Step 3. Locate and uncheck Internet Protocol Version 6, and then click OK.
Bonus tip: How to remotely play PC games with ease
Steam Remote Play allows users to play Steam games on a remote PC. What to do if you want to play other PC games remotely? In this situation, we recommend you use remote desktop software like AnyViewer.
AnyViewer is a professional remote access tool. You can use it to flexibly play PC game from any place, safely access remote Windows computers, quickly transfer files between PCs, and easily offer remote support to others.
Download AnyViewer and see how to play PC games remotely:
Step 1. Launch AnyViewer on host computer, go to Log in, and click Sign up.
Step 2. Fill the information and click Sign up.
Step 3. Launch AnyViewer on client computer, log in to the same account, and here you can see the assigned devices.
Step 4. Go to Device, select the computer you want to remote into, and click One-click control to achieve unattended remote access.
Then you can control the remote computer and play games on it like you were sitting in front of it.
- Notes:✎...You can also upgrade to a Professional or Enterprise plan then the following rights will thereafter be yours:
- Assign more devices.
- More concurrent connection channels for an Enterprise plan.
- More simultaneous sessions.
- High-quality image.
- Transfer unlimited files at once.
This post introduces how to resolve “Remote Play couldn’t connect to the remote computer”. If the problem persists even after trying all the solutions, you can also try another service like AnyViewer to play Steam games remotely.