12 Best Remote Customer Assistance Software for Easy & Fast Support
Remote customer assistance software lets you help people without being there in person. This guide lists 12 of the best options, like AnyViewer and TeamViewer, with their features and costs. They make it easy to fix issues, share screens, and give support anytime, anywhere.
By Ellie / Updated on August 12, 2025
What is remote customer assistance software?
Remote customer assistance software allows IT teams to access and operate a computer or device from anywhere through an internet connection, making it possible to diagnose problems and perform maintenance without being physically present. When integrated with a help desk system, it empowers support agents to deliver tailored assistance through multiple communication channels.
IT specialists rely on these tools to resolve technical issues, carry out administrative tasks, and maintain devices across various locations. All that's required is a stable internet connection to connect directly to the customer's system.
For instance, technical support staff can quickly aid remote employees, saving them from having to troubleshoot on their own or travel for repairs. Both internal and external customer support teams benefit from this capability, streamlining assistance and minimizing downtime.
12 best remote customer assistance software
Here's a curated list of the top remote customer assistance tools to help you deliver exceptional support anytime, anywhere.
1. AnyViewer
AnyViewer is a cutting-edge remote customer support software that enables seamless remote access and control across Windows, macOS, and mobile devices. Designed with user-friendliness and security in mind, it allows IT professionals and support teams to quickly connect to customer devices without complicated setups or downloads.
The platform uses robust encryption to protect every session, ensuring sensitive data remains secure during remote support. AnyViewer's intuitive interface simplifies screen sharing, file transfer, and remote control, making it accessible for users of all technical levels.
Key advantages include unattended access, allowing technicians to provide support anytime without the user needing to be present, and multi-session management, which lets support teams handle multiple remote connections simultaneously for greater productivity.
Key Features:
- Remote access and device control
- Cross-platform support: Windows, macOS, and mobile
- Secure end-to-end encryption
- Screen sharing and file transfer
- Unattended remote access for anytime support
- Multi-session support for managing concurrent connections
- Portable version for easy remote assist without customer downloading software
Pricing (Billed Annually):
- Free: $0/month (up to 3 devices)
- Professional: $3.58/month
- Enterprise: $16.58/month
Free Trial: Available upon request
2. TeamViewer
TeamViewer stands out as a powerful remote customer assistance software, enabling support teams to connect to desktops, tablets, and smartphones from anywhere in the world. With its multi-user session capability, several technicians can collaborate in a single session, ensuring quicker and more effective problem resolution for customers.
Its session recording feature allows support teams to capture every detail of an interaction, which can later be used for staff training, quality checks, or detailed documentation. The platform also supports secure file transfers and unattended access, making it possible to assist customers even when their devices are not actively in use.
Key Features:
- Remote access and device control
- Screen sharing for real-time assistance
- Video conferencing for interactive support
- Unattended access for off-hours troubleshooting
- Secure file transfer between devices
- Session recording for training and compliance
- Multi-user collaboration in a single session
Pricing (Billed Annually):
- Remote Access: $24.90/month (1 user)
- Business: $50.90/month (1 user)
- Premium: $112.90/month (up to 15 users)
- Corporate: $229.90/month (up to 30 users)
- Tensor: Contact for a custom quote
Free Trial: 30 days (Business plan only)
3. Recursive Labs
Recursive Labs offers a remote customer support software solution that runs entirely in the customer's web browser, no downloads required. Through its co-browsing feature, support agents can view the customer's screen in real time and communicate via integrated video chat. Agents can guide users by selecting options, toggles, and dropdowns or adding on-screen annotations, all without the customer needing to install any software.
Privacy is a key focus. Customers can mask sensitive information and control exactly what the agent can view before the session begins. Additionally, the platform includes session recording to support training, compliance, and risk management.
Key Features:
- Remote access and control via browser
- Real-time screen sharing
- Video conferencing for interactive support
- Session recording for compliance and training
- On-screen annotation tools
Pricing: Contact Recursive Labs for details
Free Trial: 30 days
4. Cobrowse.io
Cobrowse.io is a remote customer assistance software designed for real-time co-browsing, allowing support agents to instantly view a customer's screen during a live session. Agents can highlight important information, add annotations, and record sessions for future training, documentation, or compliance purposes.
The platform also enables agents to request temporary device control, giving them the ability to perform actions on the customer's behalf. An additional agent presentation mode lets support teams share their screens with customers, creating a fully interactive support experience.
Key Features:
- Real-time remote access and control
- Screen sharing for instant collaboration
- File transfer capabilities
- Session recording for training and compliance
- On-screen annotation tools
Pricing (Billed Annually):
- Website Co-Browsing: $18 per agent/month
- All Platform Co-Browsing: $36 per agent/month
Free Trial: Not available
5. GoTo Resolve
GoTo Resolve, previously known as GoToAssist, is a cloud-powered remote customer support softwaredesigned for IT teams to provide seamless support to both desktop and mobile users. It offers secure remote access and screen sharing, enabling agents to troubleshoot and resolve issues from anywhere.
With its unattended access feature, agents can connect to and manage devices even when the end user isn't present. Multiple agents can collaborate in a single support session, and every interaction can be recorded for training, documentation, and compliance purposes.
Key Features:
- Remote access and control
- Real-time screen sharing
- Unattended access for off-hours support
- File transfer capabilities
- Session recording for compliance and training
- Multi-agent collaboration tools
Pricing (Billed Annually):
- Free: $0/month (up to 3 agents)
- Standard: $57/month (1 agent)
- Premium: Contact GoTo Resolve (up to 3 agents)
- Remote Support: $40/month (1 agent)
Free Trial: 14 days
6. Zoho Assist
Zoho Assist is a feature-rich remote customer assistance software that enables agents to connect with a wide range of devices, including desktops, laptops, mobile devices, and servers. During a live support session, agents can enhance guidance by annotating the customer's screen with shapes, text, or drawings.
The platform supports screen sharing, voice and video chat, and session recording for training, compliance, or reference. It also allows unattended device access, enabling support without the end user being present, and facilitates secure file transfers of up to 2GB.
Key Features:
- Remote access and control across devices
- Screen sharing for interactive support
- Video conferencing with voice and video chat
- Unattended access for off-hours assistance
- File transfer up to 2GB
- Session recording for documentation and training
- On-screen annotation tools
Pricing (Billed Annually):
- Free Plan: $0/month (limited features)
- Remote Support Standard: $10/month (1 technician)
- Remote Support Professional: $15/month (1 technician)
- Remote Support Enterprise: $24/month (1 technician)
- Unattended Access Standard: $10/month (up to 25 unattended computers)
- Unattended Access Professional: $15/month (up to 25 unattended computers)
Free Trial: 15 days
7. Splashtop
Splashtop is a versatile remote customer assistance software that enables IT teams and support agents to securely access and control desktop and mobile devices. During a session, up to two agents can assist the user simultaneously, communicating via built-in chat or voice call for a more personalized support experience.
The platform includes session recording for documentation or training purposes, along with secure file transfer between connected devices. Businesses can also customize the Splashtop interface to reflect their branding, ensuring a consistent customer experience.
Key Features:
- Remote access and control
- Screen sharing for real-time guidance
- Unattended access to offline devices
- File transfer between devices
- Built-in voice calling and live chat
- Session recording for compliance and training
- Customizable interface for brand consistency
Pricing (Billed Annually):
- SOS: $17/month per concurrent technician
- SOS+10: $19/month per concurrent technician
- SOS Unlimited: $34/month per concurrent technician
- Splashtop Remote Support: $47.90/month (up to 25 computers)
- Enterprise: Contact Splashtop for custom pricing
Free Trial: 7 days
8. RemotePC HelpDesk
RemotePC HelpDesk is a robust remote customer support software designed to support both desktop and mobile users through seamless remote sessions. Support agents can take full control of user devices while maintaining communication via chat or video calls to resolve issues quickly and effectively.
The software also allows agents to schedule and record support sessions, share their screens, and transfer files, enhancing the overall assistance experience.
Key Features:
- Remote access and device control
- Real-time screen sharing
- Video conferencing and chat communication
- Unattended access for off-hours support
- Secure file transfer
- Support session scheduling
Pricing:
- Team: $29.95/month (up to 50 computers)
- Enterprise: $59.95/user/month (up to 100 computers)
Free Trial: 7 days
9. BeyondTrust Remote Support
BeyondTrust Remote Support offers a comprehensive remote customer assistance software solution that enables agents to connect with a wide range of devices, including workstations, servers, and systems running Windows, Linux, macOS, iOS, and Android. Its unattended access feature allows technicians to access devices even when users are offline.
The platform is highly customizable, allowing businesses to tailor the interface to their brand identity. Additionally, it includes end-of-session surveys, allowing customers to provide feedback immediately after support interactions.
Key Features:
- Remote access and control across multiple platforms
- Screen sharing for collaborative troubleshooting
- Unattended access for anytime support
- Secure file transfer
- Branding and interface customization
- Post-session customer satisfaction surveys
Pricing: Contact BeyondTrust for detailed pricing
Free Trial: Available upon request
10. ConnectWise ScreenConnect Support
ConnectWise ScreenConnect Support is a comprehensive remote customer assistance software that provides both attended and unattended support for desktop and mobile devices. It also includes meeting features, allowing agents to engage with customers through chat and audio during live sessions.
The platform enables agents to annotate screens, transfer files, and even print documents directly from the customer's device. Support agents can also share their screens to guide customers more effectively.
Key Features:
- Remote access and control
- Screen sharing for real-time collaboration
- Unattended device access
- Secure file transfer
- On-screen annotation tools
- Remote printing capabilities
- Integrated chat and audio communication
Pricing (Billed Annually):
- Remote Support One: $28/month (single license)
- Remote Support Standard: $43/month per concurrent technician
- Remote Support Premium: $53/month per concurrent technician
- Remote Unattended Access: $31/month (starting at 25 agents)
Free Trial: 14 days
11. Endpoint Central MSP
Endpoint Central MSP, developed by ManageEngine, is a powerful endpoint management solution tailored for managed service providers (MSPs) overseeing IT infrastructures. It offers a remote desktop management feature that allows MSPs to quickly and effectively connect to and control desktop devices.
While remotely connected, MSPs can engage with users through chat, audio, and video communication. The platform also provides tools to restrict and manage USB device usage on connected computers. Beyond support, it offers application management capabilities, allowing MSPs to deploy or uninstall software across devices seamlessly.
Key Features:
- Remote access and control
- Video conferencing for user communication
- Unattended device access
- Secure file transfer
- Application deployment and removal
- USB device control and management
Pricing: Contact ManageEngine for detailed pricing
Free Trial: 30 days
12. LogMeIn Rescue
LogMeIn Rescue is a trusted remote IT support solution designed to provide seamless technical assistance across desktop and mobile devices. Support agents can communicate directly with customers through chat and video, and have the option to invite additional agents to collaborate on complex issues.
The software supports both attended and unattended device access, enabling flexible support scenarios. It also facilitates secure file transfers and allows businesses to customize the interface with their branding for a consistent customer experience.
Key Features:
- Remote access and device control
- Screen sharing for real-time troubleshooting
- Video conferencing and chat support
- Unattended access for off-hours assistance
- Secure file transfer
- Multi-agent collaboration
- Customization and branding options
Pricing (Billed Annually):
- Rescue Remote Support: $108.25/month
- Mobile Support Add-on: $37.50/month
Free Trial: 14 days
Conclusion
The right remote customer assistance software turns support into a seamless, instant experience, no travel, no delays, just fast, secure help when it's needed most. Whether you choose a powerhouse like AnyViewer or another top-rated tool, investing in the right solution means happier customers, quicker resolutions, and a stronger reputation for your business.
