3 Ways to Set Up GoToAssist Unattended Access [Windows & Mac]

GoToAssist is now GoTo Resolve. It offers IT management and support services. How do you set up GoToAssist unattended access or GoTo Resolve unattended access? This post provides a stepwise tutorial.


By Ellie / Updated on May 8, 2023

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How do I set up unattended access on GoToAssist?

Setting up unattended access on a distant computer allows you to connect to it even when no one is there, allowing you to provide unattended technical support anytime. Then, how can you set up GoToAssist unattended access?

GoTo Resolve

GoToAssist is now called GoTo Resolve. It is easy to set up GoTo Resolve unattended access. For security concerns, unattended access cannot be set up without permission from the remote side. While setting up unattended access, you must ensure someone sits before the remote computer.

How to set up GoToAssist unattended access [Windows & Mac]

You can set up GoToAssist unattended access on a Windows or Mac in three ways.

Way 1. Set up during an attended support session (from the local side)

This method requires the user to be physically present at the remote computer during setup.

Step 1. Begin a support session and invite the customer.

Step 2. Click Unattended Support > Set Up Unattended Support in the Viewer toolbar.

Set Up Unattended

Step 3. On the Authenticate screen in the Viewer, enter your GoToAssist account password when required and click Next.


Step 4. You will now see a message, "Requesting Unattended Support Access..." within the Viewer.


Step 5. The following window will show in the remote computer, and the user needs to enter the Windows credentials, then click Allow Unattended Support.

Allow Unattended Support

Way 2. Set up using the unattended installer (from the remote side)

This way enables you to set up unattended access on machines in your network rapidly.

Step 1. Log in at http://up.gotoassist.com.

Step 2. Select the correct device group.

Step 3. In the Unattended Installer pane, click Download.

Download Unattended Installer

Step 4. The name of the device group will be displayed under Device Group. Select your selected device group from the drop-down menu. Select one of the unattended support installers listed below:

  • Windows EXE - For individual Windows computers
  • Windows MSI - For Windows networks
  • Mac OS X PKG - For individual Mac computers

Unattended Support Installer

Step 5. After downloading your unattended installer, launch it on the remote computer to enable unattended access.

Step 6. Once installed successfully, it will appear in the system tray (Windows) or Application menu (Mac).

  • Windows

Windows Unattended.png

  • Mac

Mac Unattended

Way 3. Set up via FastSupport.com (from the remote side)

This method uses the Fast Support portal to set up GoToAssist remote support unattended access.

Step 1. Go to https://fastsupport.gotoassist.com/unattended.

Step 2. Click Set Up Unattended Support. Download, open, and run the application.

Fast Support

Step 3. On the Sign in window, enter your account email address and password.

Step 4. You can provide your Windows credentials or uncheck the "Enter Windows password (recommended)" box. Allow unattended support by clicking the Allow Unattended Support button.

Uncheck Store Windows Credential

Step 5. Please give the computer a name that will appear on the list of unattended support computers, then choose the device group to which it should belong, and then click OK.

  • Windows

Windows Nickname

  • Mac

Mac Nickname

Step 6. Once installed successfully, it will appear in the system tray (Windows) or Application menu (Mac).

Bonus tip: Best GoToAssist alternative with easy One-click control

AnyVieweris a free yet capable remote support tool that enables you to assist clients, loved ones, or friends remotely with any IT issue immediately. AnyViewer unattended remote access is effortless to set up. You need to log in to the same account on all devices and assign these devices to the account, and then you can connect to the other devices without permission with one click.

Besides, AnyViewer also offers many impressive features, for example:

  • Multi-session. AnyViewer allows you to have two concurrent remote sessions.
  • Remote management. With the help of AnyViewer, you can remotely lock, restart, or shut down an unattended computer.
  • Screen share. AnyViewerallows you to share your screen with your others without giving them control right.
  • Clipboard sync. AnyViewer allows you to copy and paste text with the shared clipboard between devices.
Download Freeware Win PCs & Servers
Secure Download

Step 1. Download, install, and run AnyViewer on your devices.

Step 2. Create an AnyViewer account and sign into it on both devices.

Log in to AnyViewer

Step 3. Your devices will be assigned to the account to which you have logged in automatically.

Free Editions

Step 4. On your local device, go to Device and click the remote computer and choose One-cilck control to provide remote support.

Remote Control

It is recommended to upgrade your account to a Professional or Enterprise plan. What can a professional or enterprise plan brings to you:
More devices will be allowed to assign to the same account for unattended access.
More connection channels for more devices to be able to start remote connection at the same time.
One device can connect to more devices simultaneously.
Black the remote PC screen and disable the remote keyboard & mouse click to protect privacy.
Transfer 1TB files at 10 MB/s.


The bottom line

Three configuration options for GoToAssist unattended access are presented in this post. We advise utilizing AnyViewer because it is significantly simpler to set up and use unattended access with AnyViewer. Additional services offered by AnyViewer include file transmission, remote restart, and remote shutdown. It's worth a shot!