Chrome Remote Desktop may disconnect due to unstable internet, sleep settings, outdated software, or interfering apps. This guide shows simple steps to fix these problems and keep your remote sessions stable.
Chrome Remote Desktop keeps disconnectingat the worst moment, during a meeting, while assisting a client, or when accessing important files, can be incredibly frustrating. When Chrome Remote Desktop keeps disconnecting, it’s usually not caused by just one issue. Most problems stem from a mix of network instability, system settings, or browser-related conflicts. Below are the most common causes:
Now that you know the causes, let’s dive into the solutions. The following fixes are organized from simple to advanced so you can troubleshoot step-by-step. For the quickest solution, it is recommended to choose the best Chrome Remote Desktop alternative.
A stable internet connection is essential, speed alone isn’t enough. You need low latency, minimal packet loss, and consistent bandwidth.
Test Connection Speed
Use tools like:
Check these values:
High ping or unstable upload speeds usually cause the most issues.
Switch to Ethernet or Boost Wi-Fi
If possible:
Small changes often make a huge difference.
Adjust Firewall and Antivirus Settings
Your firewall or antivirus might be blocking key Chrome Remote Desktop functions. Add exceptions for:
If you're using enterprise-grade security, ask your administrator whether remote access ports are restricted.
If your device goes to sleep or reduces power to hardware components, GoogleRemote Desktop keeps disconnecting. Adjust these settings to keep your computer awake and stable during the session.
On Windows:
Step 1. Open Control Panel > Power Options
Step 2. Choose High Performance
Step 3. Set Put the computer to sleep to Never
Step 4. Disable USB selective suspend
Step 5. Prevent network adapter power-saving mode
On macOS:
Step 1. Open System Settings > Battery
Step 2. Disable Put hard disks to sleep
Step 3. Turn off Automatic graphics switching
These steps ensure your device stays awake during the remote session.
Chrome Remote Desktop works best when everything is up-to-date:
Outdated software is one of the easiest issues to fix.
Close apps that use heavy resources or network bandwidth:
Chrome Remote Desktop needs system priority to remain stable.
VPNs significantly increase ping and reroute traffic through distant servers, causing massive connection instability. If possible:
Chrome Remote Desktop typically works without router adjustments, but on restricted or highly secured networks, ports may be blocked. When the necessary ports can’t communicate, disconnects occur frequently.
Key ports for Chrome Remote Desktop include:
If your router or network blocks these, Chrome Remote Desktop will continuously drop. To fix this:
Step 1. Log in to your router’s admin panel
Step 2. Navigate to Port Forwarding / NAT
Step 3. Add rules allowing the ports above to pass through
Step 4. Disable features like SIP ALG, AP Isolation, or Client Isolation
Step 5. Check if QoS is throttling your device
These adjustments ensure that your remote session receives uninterrupted data flow.
DNS errors and corrupt network configurations can cause Chrome Remote Desktop authentication failures or disconnections. Resetting network settings helps restore stability.
On Windows, run the following commands in Command Prompt (Admin):
Restart your computer afterward. This clears dysfunctional network paths, making your remote connection cleaner and more stable.
On macOS:
Step 1. Open Terminal
Step 2. Run:
Step 3. Then reboot your Mac.
These commands rebuild your DNS and network structure, preventing random remote session drops.
If corrupted files or broken permissions are causing failures, a clean reinstall can resolve things instantly.
Steps:
Step 1. Remove the Chrome Remote Desktop extension
Step 2. Uninstall the Chrome Remote Desktop Host software
Step 3. Clear Chrome’s cached files
Step 4. Restart your device
Step 5. Reinstall both the extension and the host service
Fresh installation ensures your system is using clean configurations.
Some users experience fewer disconnects using the web interface instead of the app. The web version receives updates faster and tends to be more stable. Try accessing remotely through: https://remotedesktop.google.com/.
If you notice improved stability, the issue may be with the installed host service or extension rather than your network.
If you’ve tried every fix and Chrome Remote Desktop still disconnects, switching to a more stable remote access tool can save you a lot of frustration. Different apps are built with different connection technologies, and some simply perform better in real-world network conditions.
A standout option is AnyViewer, which is known for delivering a much smoother experience than Chrome Remote Desktop. Its key advantages include:
If Chrome Remote Desktop keeps interrupting your workflow, AnyViewer offers a more stable, faster, and easier remote access experience, making it an excellent upgrade for both personal and business users.
Chrome Remote Desktop disconnects are usually caused by network issues, power settings, outdated software, or other apps interfering with the connection. By checking your internet, updating Chrome and your OS, adjusting sleep settings, and managing background apps, you can reduce most disconnections.
If problems persist, using the web version or reinstalling the app may help. For a more stable and reliable experience, AnyViewer is a great alternative, offering fast performance, stable connections, cross-platform support, and easy unattended access. These steps and tools will help keep your remote sessions smooth and uninterrupted.