6 Ways to Fix Remote Desktop Software Network Timeout

Stuck with remote desktop software network timeout? Don’t worry! You've come to the right place. This article provides six effective ways to fix remote desktop software network timeout. Say goodbye to this issue!


By Carolyn / Updated on May 17, 2024

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Why is remote desktop software not connecting to my network?



I am trying to connect to Android, but it's giving me this error: "network connection has timed out." Will disabling the ad blocker solve the problem? Also, I have disabled direct connection.

- Question from 77ashish


Remote desktop software allows you to remotely connect to unattended computer and access its screen and files from anywhere in the world. However, users may experience troubles such as "remote desktop software network timeout" from time to time. If you are one of these users and can't figure out the problem, in this article, we will provide 6 effective solutions.

How to fix remote desktop software network timeout [6 solutions]

If you find yourself experiencing challenges when trying to establish a connection with the remote desktop software server and those pesky error messages start to get on your nerves, don't worry. In this article, we'll look at solutions for resolving remote desktop software network timeout. Here are six solutions you can choose when remote desktop software network timeout.

Solution 1. Configuring Firewall Settings

An improperly configured firewall may cause errors in remote desktop software network timeout. Therefore, you need to ensure that the firewall is configured correctly.

Step 1. In the Control Panel, go to "System and Security" > "Windows Defender Firewall". In the left pane select “Allow applications or features to pass through Windows Defender Firewall”.


Step 2. Click "Change Settings", find the remote support tool, check the box next to it, and click "OK".

Solution 2. Check your internet connection

One of the main reasons that trigger the remote desktop software network timeout error is a network-related issue. To resolve this issue, make sure that your Internet connection is stable and fast enough.

Step 1. Navigate to "Network & Internet" in the Windows Settings application.


Step 2. In the "Status" tab on the left side, you can check the current connection status.


Step 3. If you encounter any network-related obstacles, scroll down the “Status” screen until you find the “Network troubleshooter” option. When you select this option, Windows will activate its diagnostic features to identify and resolve any problems affecting your network connection.


Solution 3. Restart the computer

When you try the above methods and they don't work, you can try restarting your computer. You need to open the “Start” menu and click on the Shutdown button and then select “Restart”.


Solution 4. Check server status

If the previously mentioned solutions do not resolve the "remote desktop software network connection has timed out" issue, the next step involves checking the status of the remote desktop software server.

Step 1. Launch the remote desktop software on your computer.

Step 2. Navigate to the "News" section within the application. Here, you can check the "Server Status" for information about the current server status.

Solution 5. Reinstall the remote desktop software

If remote desktop software network connection has timed out, the easiest solution may be to completely reinstall the program. Sometimes a fresh install is the best solution for remote desktop software network timeout error and other errors.

Step 1. Simultaneously press the “Win+R” keys to open the Run dialog box.


Step 2. Copy and paste the uninstall string into the Run command window, then click "OK". Follow the instructions to complete the uninstallation.

Step 3. Please follow the instructions to complete the uninstallation task.

Step 4. Download the latest version of the tool from its official website and reinstall it.

Solution 6. Contact support

If none of the above methods work, contact the support team for help. Describe the issue and your efforts to resolve it. This will help them better understand and assist you. Attach a tracking document to aid in troubleshooting. Tracking documents can be found at the following locations:

  • Windows: %appdata%\RemoteSupportTool\trace
  • macOS: /var/log/remotesupporttool.trace
  • Linux: /var/log/remotesupporttool.trace

AnyViewer: Free & stable alternative

Have any of the above six methods helped you solve your remote desktop software network timeout problem? If not, it is recommended that you use the alternative.

AnyViewer is a free remote desktop program that provides fast and stable remote access. It uses improved connection technology to automatically connect to the best servers for a faster and smoother remote control experience.

In addition, AnyViewer has a significant advantage over other remote desktop software because it is free for personal and commercial use. Anyone who has used AnyViewer knows that AnyViewer is free. The free version of AnyViewer is very feature-rich. Download it now and follow it to enjoy the great features of AnyViewer for free.

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Step 1. Install and launch AnyViewer on both of your computers. Navigate to "Log in” on both computers and then “Sign up” (if you have already joined its official website, you can log in immediately).


Step 2. Fill out the sign-up form and click "Sign up" to set up an AnyViewer account.


Step 3. After that, you'll see that you've successfully logged into AnyViewer. Your device will be allocated to the account you login into automatically.


Step 4. On both computers, sign in to the same AnyViewer account. Then find "Devices" and select the computer you want to connect to. Click on it and select "One-click control" to achieve a one-click connection.


★Tips: It is strongly suggested that you update your account to a professional or enterprise plan. Then you’ll have the following rights:
Connect to up to 10 devices simultaneously.
Manage up to 100 unattended devices.
At the same time, you can transfer an unlimited number of huge files (1TB per file).
Enjoy numerous handy features, such as Privacy Mode, which allows you to deactivate the remote PC's keyboard and mouse and black out the remote screen.
Enjoy high-image quality.​​​​



This post primarily introduces six solutions to fix the remote desktop software network timeout. Trying to solve this problem can be a bit tricky, and you'll need to try the above methods one by one to know which one works. However, a faster solution is to use an remote desktop software alternative, such as AnyViewer. You can enjoy a free, fast, and stable remote connection. Try it now!