Remote Desktop Software Keeps Crashing? Here's the Ultimate Solution You Need

Experiencing remote desktop software keeps crashing? Don't worry! Our comprehensive guide provides expert tips and troubleshooting steps to resolve remote desktop software crashing issues, ensuring seamless remote desktop sessions. Explore now!


By Hester / Updated on May 17, 2024

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The issue: remote desktop software keeps crashing


Hey everyone, I've been encountering frequent crashes and shutdowns while using my remote desktop access software. It's frustrating and disrupting my work. Has anyone else experienced this issue? If so, please share any solutions or tips to fix these crashes. Your assistance would be greatly appreciated. Thank you!

- Question from a user

Operate Anydesk

How to fix remote desktop software crashes on Windows 10, 11 [7 ways]

Remote desktop software is a popular solution for connecting and controlling devices remotely. However, some users have experienced frustrating crashes while using this software on Windows 10 and the newer Windows 11. This article will delve into detailed methods and steps to fix these issues on Windows 10 and 11.

Way 1. Update your software

Ensure that you are using the latest version of your remote desktop software. Updates often include bug fixes and improvements that can resolve crashing issues.

Step 1. Open up the software and log into your account. Once you're logged in, navigate to the Settings option.

Step 2. Click "About" in the left pane to check if you have the latest version.

Another convenient option is enabling the auto-update feature, which will automatically update the software. To do this, go to the Security section in the Settings menu and locate the Update option. Check the box next to "Enable Auto-Update."

Way 2. Check system requirements

Verify that your Windows 10 or 11 system meets the minimum requirements for running the remote desktop software. Inadequate system specifications can lead to instability and crashes.

Minimum system requirements:

►A minimum of 1GB of system memory is required.

►For optimal performance, it is recommended to have a dual-core processor and 2GB of system memory, along with a graphics card capable of hardware acceleration.

►Your graphics card should support Direct3D or DirectDraw, with at least 32MB of video memory.

►In the case of single-core systems, the software will automatically switch to a lower-quality rendering mode (16 bits per pixel) to conserve system resources.

Way3. Disable graphics acceleration

Sometimes, conflicts between the remote desktop software and graphics acceleration settings can cause crashes. Disable hardware acceleration by following these steps:

Step 1. Right-click on the software shortcut or executable file and select "Properties."

Step 2. Go to the "Compatibility" tab and check the box that says "Disable fullscreen optimizations."

Step 3. Click on "Change high DPI settings" and check the box "Override high DPI scaling behavior." Choose "Application" from the drop-down menu and click "OK" to save the changes.

Way 4. Check firewall and antivirus settings

The software might be blocked by your firewall or antivirus software, leading to crashes. Add it as an exception or temporarily turn off your security software to determine if it resolves the crashing issue.

Step 1. Launch the Control Panel and navigate to System and Security. From there, select "Windows Defender Firewall." In the left pane, click "Allow an app or feature through Windows Defender Firewall."

Allow App or Feature

Step 2. Next, click "Change settings" and locate the remote desktop software from the list. Tick the box next to it, and then click "OK."

Step 3. Now, open your antivirus software. Look for the appropriate icon on the left-hand side and click on it. Once opened, navigate to the shield settings tab and disable the protection accordingly.

Temporarily Disable Antivirus

Way 5. Run the software as administrator

Running the software with administrative privileges can often resolve crashing problems.

Right-click the software shortcut and select “Run as administrator.”

Way 6. Reinstall the software

If the crashing issue persists, try uninstalling and reinstalling the software from scratch. This can help resolve any corrupted files or settings causing the crashes.

Step 1. Open the Control Panel and navigate to Programs > Programs and Features. Locate the software from the list of installed programs and right-click on it. Then, select "Uninstall."

Step 2. Visit the official website of the software and download it again.

Way 7. Switch to a reliable alternative

Tired of dealing with these issues? Consider switching to a reliable alternative like AnyViewer, which addresses your remote access needs.

With the powerful remote access software AnyViewer, say goodbye to frustrating crashes and enjoy a stable and reliable connection. Experience the benefits of simple operational steps, a user-friendly interface, and hassle-free remote access.

Plus, AnyViewer offers robust free features like unattended access, allowing you to manage devices effortlessly. With one-click access, connecting to remote devices has never been easier. Seamlessly transfer files, manage multiple computers simultaneously, view multiple monitors, keep real-time chatting with your partner, and ensure advanced security.

Don't let crashes hinder your productivity – switch to AnyViewer today and unlock a superior remote access experience.

Download Freeware Win 11/10/8.1/8/7/Server
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Step 1. Launch AnyViewer on the host computer. Create a new account and use the provided credentials to log in.

Log in Anyviewer

Step 2. On the client computer, start AnyViewer and sign in using the newly established account details. Once logged in successfully, the client computer will automatically assign itself to your account.

Free Editions

Step 3. Navigate to the Device section, where you'll find a comprehensive list of available devices. Identify the device you wish to connect to and establish a connection by selecting the One-click control option.

Connect to My Devices

Notes:✎...If you have more than two remote PCs, it's worth noting that AnyViewer offers a range of flexible and cost-effective licensing options tailored to meet diverse requirements. These licenses come with various benefits, including:
Streamlined connectivity to up to 100 devices with just a single click.
Effortlessly manage and connect to 10 devices simultaneously.
Seamlessly transfer large files without limitations, supporting up to 1TB per file for frictionless data exchange.
Enhanced security through the privacy mode feature, which obscures the host PC screen and disables the keyboard and mouse for added peace of mind.



That’s all for fixing remote desktop software keeps crashing.If you're tired of remote desktop software crashes, consider giving AnyViewer a shot. Its stability and smooth remote access experience might be the solution you've been searching for. Give it a try and say goodbye to frustrating disruptions during your remote desktop sessions.