By Vivian / Last Updated November 12, 2021

No RD connection broker servers in the server pool

A user from Microsoft forums posted that he was trying to get RDS setup on server 2016. When he went to Server Manager and clicked on Remote Desktop Services > Overview, then he got the message "There are no RD Connection Broker servers in the server pool”. He asked for help to fix the issue.

There Are No Connection Broker

From the user above and the picture shown, we may find that it's kind of usual to run into various problems when using the RDP feature, such as RDP not working after reboot or the error shown above. when the issue above happens, we have to add the RD Connection Broker server to the deployment. Next, the ways to add RD Connection Broker server will be introduced.

How to add RD Connection Broker server?

The way to add or install the Remote Desktop Services Roles is shown in the following steps. Read after me and take it into practice.

Step 1. On the Windows taskbar, click the Server Manager button on the start screen, and then click Server Manager.

Server Manager

Step 2. Locate on All Servers and add Servers.

All Servers

Step 3. Select Add Roles & Features and you can see “Before you begin”, click on Next.

Before You Begin

Step 4. Choose installation type “Remote Desktop Services installation”. Click on “Next”.

Select Installation Type

Step 5. Now we come to Deployment Type, select “Standard deployment”, and click on “Next”.

Deployment Type

Step 6. For Deployment Scenario, choose Session-based desktop deployment.

Deployment Scenario

Step 7. Now the Role Services, clarify the services which will be installed. Click on Next.

Role Services

Step 8. Specify “RD Connection Broker” “RD Web Access” “RD Session Host” and select a server in turn.

RD Connection Broker Server Pool

Step 9. Confirm Selections and tick “Restart the destination server automatically if required” and click on “Deploy”.

Confirm Selections

Step 10. Then we come to “Completion” to view progress, and it will take us several minutes to wait for the deployment of all role services. Finally, click on close.

View Progress

Step 11. Open the Server Manager as step 1, and then click on Overview. You can see the page on your computer as the following picture. The RD Gateway and RD licensing are missing.

Mising RD Gateway Licensing

Step 12. Click on the “add icon” of RD Gateway, and then select a server, click on Next.

Add RD Gateway Servers

Step 13. Name the SSL Certificate Name as you want such as

SSL Certificate Name

Step 14. Confirm selections in Confirmation and click on “Add”. Finally, Click on results and choose “Close”.

Confirmation Add RD Gateway

Step 15. Click on the “add icon” of RD Licensing, select a server and the domain controller, then choose the triangle button.

Add RD Licensing Servers

Step 16. Confirm selections and click on “Add”, view progress on Results, click on “Close” after the completion.

Confirm Selections

Step 17. Close the “Server Manage” and then restart it again as the step 1, click on Overview.

When you see your page is the same as the following picture, it means that you have already installed Connection Broker successfully.

RD Connection Broker

Note: You can also configure the deployment according to your necessity.

AnyViewer: A remote access software with no need for Connection Broker

Taking time and energy into consideration, adding the RD Connection Broker server is too troublesome and complicated. After we install the RD Connection Broker, we also need to configure the deployment, which also requires a large amount of time to learn and operate. At this time, it’s wise to use third-party remote access software like AnyViewer, which is no requirement for Connection Broker.

As a totally free and easy-operated freeware, AnyViewer can help you to realize the remote control, remote support, and remote access without any pressure to set up or find the credentials. AnyViewer is workable for Windows 11/10/8.1/8/7 and Windows Server 2022/2019/2016/2012 R2. Now, let’s see how it works.

Download Freeware Win PCs & Servers
Secure Download

Step 1. Download and install AnyViewer on the client and host computer, run AnyViewer on the two computers and then you can see the device ID, Settings and so on.


Temporary Code

Step 2. On the client computer, enter the device ID of the host computer and click on “Connect”.


Step 3. Now there will be a pop-up window with 2 options, choose the first one “Send a control request to your partner”, and then choose “OK”.

Send a Control Request to Your Partner

Step 4. At the same time, the host computer will receive a request, click on the “hook icon” and then you can remotely control the host computer.

Request to Control Your Device

Bonus tip: If there is no one in front of the remote computer, “Input security code” is more suitable.

Step 1. On the host computer, click on “Settings” “Recipient”, and locate on the third one “Set my security code”, and then type the security you want, click on OK.


Accept Remote Control

Step 2. Return to the main interface enter the device ID and click on Connect. For the pop-up choice, choose the second one “Input Security Code”. Type in the security code and then click on “OK”.

Security Code

Step 3. The connection is successfully established.

Remote Viewing Files


How to solve “There are no RD Connection Broker servers in the server pool”? The most obvious answer is to install the RD Connection Broker server, which is illustrated above. Of course, if the way seems too troublesome for you, resorting to remote access software with no need for Connection Broker is a good idea for you.