Fixed: TeamViewer Connection Failed No Route on Android

Sometimes, you may encounter the TeamViewer “Connection failed (no route)” error on Android. Don’t worry, this post provides you with three tested solutions to fix this issue.


By Ellie / Updated on March 28, 2024

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Why does TeamViewer say no route?


When I try to connect to TeamViewer from my Android mobile, it says ‘Connection failed (no route)’ on Android. Any suggestions to fix this problem?”

- Question from TeamViewer Community

Connection Failed No Route

If you've ever relied on remote access tools like TeamViewer for seamless connectivity, encountering errors can be frustrating. One of the notable errors encountered by TeamViewer users, particularly on Android devices, is the "Connection failed (no route)" error. This error message indicates that TeamViewer cannot establish a connection due to a lack of route or pathway between the devices involved. It's a perplexing issue that can leave users scratching their heads in search of a solution.

Possible causes of TeamViewer" Connection failed (no route)"

Several factors could contribute to the occurrence of the "Connection failed (no route)" TeamViewererror:

  • Network configuration: Misconfigured network settings, such as firewall restrictions or blocked ports, can hinder TeamViewer's ability to establish a connection.
  • Device compatibility: Compatibility issues between the Android device and the target device may prevent proper communication.
  • Software bugs: Glitches within the TeamViewer application itself can trigger connection errors.
  • Internet connectivity: Fluctuations in internet connectivity or weak network signals can disrupt connection attempts.

How to fix TeamViewer “Connection failed (no route)” error on Android

Fixing the "Connection failed (no route)" TeamViewer error demands a structured strategy to pinpoint and rectify its underlying cause. Below are several steps you can follow to diagnose and resolve the problem:

Solution 1. Check TeamViewer network permissions

Make certain that both devices are linked to a reliable internet connection and that no barriers are impeding TeamViewer's access. Here's a guide on verifying TeamViewer network permissions:

Step 1. Navigate to Settings > Apps & notifications > Apps > TeamViewer.

Settings App

Step 2. Access Data usage and confirm that all four options are activated.

Data Usage

Solution 2. Updated or reinstall TeamViewer

Encountering the TeamViewer "Connection failed (no route)" error might stem from either party using an outdated version of the software. To address this, ensure both you and your partner have updated versions. You can opt to update TeamViewer or reinstall the latest version.

For updating TeamViewer on your Android device, the recommended approach is to uninstall the current app and then reinstall the latest version.


On your computer, updating TeamViewer is straightforward: simply launch the application, navigate to Menu > Check for new version, and proceed to install any available updates.

Check for New Version

Solution 3. Try an alternative option

While TeamViewer remains a popular choice for remote access, it's not the only option available. If you consistently encounter connection errors or seek alternatives, consider exploring other remote access tools such as AnyViewer.

AnyViewer stands out as an excellent alternative to TeamViewer for remote access and support solutions. With its robust features and user-friendly interface, this remote access software offers a compelling option for businesses and individuals seeking reliable remote connectivity. Here's why AnyViewer is recommended as the best TeamViewer alternative:

  • Intuitive Interface: AnyViewer features an intuitive interface that simplifies the remote support process for both technicians and end-users. With easy-to-navigate menus and clear instructions, users can initiate and join remote sessions with minimal hassle.
  • Cost-Effective Solutions: AnyViewer provides a range of affordable pricing plans, including a free tier for basic remote support needs. This makes it accessible to businesses of all sizes, from startups to enterprises, without compromising on functionality.
  • Advanced Features: From screen sharing and file transfer to remote reboot and multi-monitor support, AnyViewer packs a plethora of advanced features to streamline remote assistance tasks. Additionally, its unattended access functionality allows technicians to troubleshoot devices even when users are not present.
  • Security and Compliance: AnyViewerprioritizes data security and compliance, offering robust encryption protocols. This ensures that sensitive information remains protected during remote sessions.
  • Comprehensive Support: AnyVieweroffers extensive technical support resources, including documentation, tutorials, and responsive customer support channels. Whether you encounter technical issues or need assistance with setup, AnyViewer's support team is readily available to help.

How to use AnyViewer to control PC from Android with ease:

Step 1. Download and open AnyViewer on your PC. Sign up in the "Log in" section.

Download Freeware Win PC s & Servers
Secure Download

Log in AnyViewer

Step 2. Get AnyViewer on your Android. Sign in with your PC account.

Step 3. Under "My Devices," choose your PC. Click "One-click control" for quick access.

Control PC from Android

The bottom line

In conclusion, encountering the TeamViewer "Connection failed (no route)" error on Android can be a frustrating experience for users relying on remote access tools. However, by understanding the possible causes and following the outlined solutions, such as checking network permissions, updating or reinstalling TeamViewer, or exploring alternative options like AnyViewer, users can effectively troubleshoot and resolve this issue.

With the right approach and tools in hand, maintaining seamless connectivity and productivity across devices becomes achievable, ensuring uninterrupted remote access experiences for both technicians and end-users alike.