Top 9 Best Remote IT Support Tools [2025]

What are remote support tools?

Remote support tools are software solutions that enable IT professionals, technical support teams, or system administrators to access and control a user's computer or device from a distant location. These tools are designed to facilitate troubleshooting, problem resolution, software installation, and general technical assistance without the need for physical presence.

Identifying the optimal remote assistance software is a crucial quest for many users, particularly businesses reliant on robust IT support. In recent years, the role of remote IT support has ascended as a vital element in IT Service Management (ITSM). The surge in remote work across diverse industries has underscored the need for support spanning varied locations.

So, what constitutes the best remote IT support software? In the following discussion, we embark on a comparative exploration of remote IT support services to unearth the optimal solution.

Best 9 remote IT support tools

Leveraging IT remote support tools is paramount for delivering efficient support, encompassing both attended and unattended scenarios. These tools empower agents to access and control users' computers irrespective of geographical location, streamlining the support process and enabling real-time troubleshooting.

Here, we present 9 software solutions tailored for remote IT support, offering a comprehensive overview to aid in your decision-making process. Let's explore these options.

• 1. AnyViewer [highly recommended]
• 2. TeamViewer
• 3. Remote PC
• 4. Splashtop
• 5. Zoho Assist
• 6. VNC Connect
• 7. GoToMyPC
• 8. LogMeIn
• 9. ISL Online

Option 1. AnyViewer [Recommended]

AnyViewer emerges as the top pick among remote IT support tools. Positioned as an ideal solution for businesses seeking efficient IT remote support services, AnyViewer stands out for its security, speed, and cost-effectiveness.

This remote support software is tailored for IT support and management, catering to a diverse spectrum of professionals, from seasoned experts and leaders to those new to the field.

AnyViewer not only provides a free version suitable for both personal and business use but also extends its offerings to an enterprise plan, addressing businesses' advanced remote support requirements. This comprehensive approach ensures users can enhance efficiency and seamlessly attain their objectives using AnyViewer's robust features.

Key features:

• Comprehensive support for both attended and unattended remote access.
• High-speed file transfer.
• Free support for multiple remote sessions.
• Seamless multi-monitor switching.
• In-session text chat capabilities.
• Remote restart and auto-reconnect functionality.
• Scalable mass deployment options.
• Access in privacy mode.
• Role permission management.
• Screen wall for real-time monitoring of multiple sessions.

Pros:

• Reliable and fast connections, whether on WiFi or a wired network.
• Easy remote connection setup with step-by-step instructions and user-friendly guides.
• Secure remote sessions are protected by end-to-end Elliptic Curve Cryptography (ECC) encryption.
• Cost-effective pricing for professional and enterprise plans with advanced features.
• Powerful team member and team device management.

Cons:

• Currently, there is no support for Linux systems.

Option 2. TeamViewer

TeamViewer, a renowned name in remote support and access solutions, offers secure connections and features for IT assist remote, remote collaboration, and remote desktop control. Ideal for larger organizations, TeamViewer Tensor expands upon the capabilities of the free and individual user versions, providing an array of advanced features for a comprehensive remote support experience.

It's crucial to note that TeamViewer Tensor, while powerful and feature-rich, may pose budgetary challenges for smaller businesses. Licensing fees can increase with additional users and advanced features, making it a potentially costly option for organizations with limited resources. Careful consideration of budget constraints is advised when opting for TeamViewer Tensor in a business context.

Key features:

• Secure unattended remote access.
• Access from mobile devices.
• Encrypted file transfers of any size.
• Wake-on-LAN (WoL) functionality.
• Built-in chat and messaging.

Pros:

• Strong security protocols, including end-to-end 256-bit AES encryption, two-factor authentication, conditional access, and single sign-on (SSO).
• Exceptional device compatibility, supporting a market-leading 127 manufacturers across mobile devices, operating systems, and embedded systems.
• Stable, high-quality remote sessions with fast file transfers and excellent image clarity.

Cons:

• The free license is limited to personal use. Commercial use requires a paid subscription.
• Paid plans can be expensive and may not fit within every budget.
• The free version includes only basic features.
• Performance may be affected by poor or unstable internet connections.

Option 3. RemotePC

RemotePC allows you to control your computer from any location using any device, providing file management, document printing, and data transfer capabilities. Tailored for small businesses, especially those with a limited number of computers, RemotePC offers a cost-effective solution that is more affordable than many alternatives while maintaining comparable performance.

Nevertheless, while RemotePC offers an extensive range of features, some advanced functionalities may be exclusive to higher-tier plans, potentially impacting users based on their chosen pricing plan. Additionally, users unfamiliar with remote PC support services might experience a learning curve as they acclimate to the platform.

Key features:

• Unlimited remote access.
• Remote reboot capabilities.
• Always-on access for seamless connectivity.
• File transfer between local and remote devices.
• Remote printing functionality.
• Whiteboard collaboration tools.
• Access through any browser—no installation required.
• Built-in RDP (Remote Desktop Protocol) connector.
• Integrated video conferencing.

Pros:

• 24/7 customer support is available via chat and email, with limited phone support.
• Intuitive, user-friendly interface suitable for users of all experience levels.
• Strong security measures to protect sensitive data during remote sessions.

Cons:

• The password manager can be complex and unintuitive.
• Basic plans may lack advanced features available in higher-tier options.
• Wake-on-LAN (WoL) functionality could be more reliable and efficient.

Option 4. Splashtop

Splashtop Business Access stands out as a premier remote IT support software designed to meet the needs of businesses and professionals. It offers a seamless and secure way to access and control computers and servers remotely, providing flexibility in terms of location. Splashtop Business Access is equipped with a range of features aimed at improving the efficiency and security of remote access and management for organizations of all sizes.

Yet, Splashtop Business Access may come with a higher price tag, which could be a consideration for budget-conscious users. Additionally, the learning curve for new users may vary, and some advanced features may require time to master. It's essential to assess your specific business needs before opting for Splashtop Business Access.

Key features:

• Unattended remote access to Android devices.
• One-to-many file transfer functionality.
• Support for multi-monitor remote desktops.
• Remote desktop audio streaming.
• Dual-user access to the same computer.
• Centralized user and computer management.

Pros:

• Easy installation and setup, even for non-technical users.
• Secured with TLS/SSL encryption, device authentication, and multiple layers of password protection to ensure data safety.
• Smooth 4K streaming across multiple monitors.
• High flexibility with features like black screen mode for privacy.
• Reliable SOS feature provides emergency support when remote connections fail or are disrupted.

Cons:

• Free access to Splashtop Personal is restricted to your local network; remote access over the internet requires a paid plan.
• The computer list may take over a minute to refresh when a remote system goes offline.
• The wide range of configuration settings can be confusing or overwhelming for some users.
• Occasional issues with streamer connectivity and inaccurate online status reporting in the dashboard.

Option 5. Zoho Assist

Zoho Assist is a reliable and secure IT remote desktop solution that offers both on-demand and scheduled remote access. It's designed to help organizations streamline remote support with ease, enabling efficient service delivery through quick, hassle-free remote sessions.

Key features:

• On-demand remote support.
• Reboot and reconnect functionality.
• Multi-monitor navigation support.

Pros:

• Cross-platform compatibility allows users to connect from a variety of devices.
• Intuitive and user-friendly interface suitable for all skill levels.
• Unattended access enables remote management without requiring user interaction on the host machine.

Cons:

• The free plan comes with limited features compared to paid tiers.
• Occasional connectivity issues may occur, particularly on unstable networks.
• High-definition sessions may consume significant system resources.
• Pricing may be slightly higher than some other remote desktop alternatives.

Option 6. VNC Connect

VNC Connect is a robust remote computer management solution that allows users to access and control their computers from virtually anywhere. Whether you're an individual user, IT administrator, or business professional, VNC Connect delivers a secure and flexible platform for managing remote devices and tasks.

Key features:

• Seamless remote access experience.
• Broad compatibility across devices and operating systems.
• File transfer and clipboard sharing capabilities.
• Strong security protocols for safe remote sessions.
• Simple and scalable deployment options.

Pros:

• A free version is available for non-commercial use, offering essential remote access features at no cost.
• Provides fast and reliable connections, ensuring smooth remote operation.
• Supports mobile access, allowing users to control devices via smartphones or tablets for added flexibility.

Cons:

• Lower frame rates compared to some competitors may affect visual fluidity during sessions.
• Initial setup can be challenging for less tech-savvy users, possibly requiring additional guidance.
• Lacks integrated tools like audio/video chat and whiteboard collaboration, which could limit real-time interaction and teamwork during remote sessions.

Option 7. GoToMyPC

GoToMyPC is a remote access software solution designed to provide users with secure and easy access to their computers from anywhere. It’s particularly useful for remote workers, business professionals, and teams needing constant access to office-based systems.

Key features:

• Real-time screen sharing.
• Remote printing.
• Multi-monitor support.

Pros:

• Simple interface that makes getting started quick, even for non-technical users.
• Consistently fast and stable remote connections.
• Encrypted sessions help protect sensitive data.
• Works on Windows, Mac, iOS, and Android devices.
• Includes live support, documentation, and community forums.

Cons:

• More expensive compared to some competitors, especially for multi-user or enterprise plans.
• Lacks built-in video chat or whiteboard functionality.
• Only available as a paid service, though a free trial is offered.
• Performance depends heavily on internet speed.

Option 8. LogMeIn

LogMeIn Rescue is a comprehensive remote IT support solution designed to empower technicians with the tools they need to efficiently access, control, and troubleshoot devices. With a wide range of features—including remote access, file transfers, chat, voice communication, and diagnostic tools—it enables effective problem resolution and streamlined support experiences.

Key features:

• Unattended access to remote devices.
• Two-way file transfers between the technician and user computers.
• Real-time chat functionality.
• Remote desktop sharing for visual troubleshooting.
• Elevation of administrative privileges for advanced support tasks.
• Technician-to-technician session transfers.
• Support for multiple devices and platforms.

Pros:

• Enables better collaboration and communication between users and support technicians.
• Facilitates quick access to user workstations for faster issue resolution.
• Helps identify root causes and implement preventive measures.
• Simple remote session initiation via email link or PIN code—no web portal access required.
• Supports User Account Control (UAC) prompts for administrative tasks such as installations or configurations.

Cons:

• No free version available, and the pricing may be too high for smaller businesses or individual users.
• The software can have a learning curve, requiring time and training for full proficiency.
• Depends on a stable internet connection for smooth operation.
• May have compatibility issues with older devices or legacy systems.
• Server-side issues can occasionally impact availability.
• Limited customization options in certain areas.

Option 9. ISL Online

ISL Online is a powerful IT remote access solution designed to help businesses support clients across various devices and platforms. With robust security features and flexible options for initiating remote sessions, it’s a strong choice for businesses of all sizes, ensuring secure and efficient management of remote tasks.

While ISL Online’s licensing fees may be on the higher side, particularly for smaller businesses, the extensive array of tools, extensions, and add-ons included with the subscription make it a valuable investment. The platform offers four different pricing tiers, including options for larger enterprises, along with a 15-day free trial for the lower-tier plans.

Perfect for businesses in need of a comprehensive remote access solution, ISL Online also provides excellent customer support, including a dedicated team to assist with setup and integration.

Key Features:

• Competitive pricing options.
• Cross-platform support for diverse devices.
• Advanced security features to protect remote sessions.
• Multiple methods to initiate remote sessions.
• A wide range of remote access tools for both technicians and clients.

Pros:

• ISL Online works across multiple platforms, including Windows, macOS, Linux, Android, and iOS, making it a versatile choice for remote support and access.
• The interface is clean and user-friendly, which makes it easy for both IT professionals and non-technical users to start a session without much training.
• ISL Online places a strong focus on security, offering end-to-end AES 256-bit encryption and support for two-factor authentication to help protect sensitive data.
• One of the standout features is that ISL Online can be used in the cloud or installed on your servers, which is helpful for businesses with specific data privacy or compliance needs.
• Clients do not need to install the software to receive support, which makes it convenient and fast to start a remote session by simply clicking a shared link.
• The software allows for custom branding, so companies can add their logo and colors to create a consistent professional look for their customers.
• ISL Online supports unattended access, which allows IT teams to connect to remote computers or servers even when no one is present at the other end.
• Its pricing is relatively affordable, especially for small and mid-sized companies that want a solid remote support tool without paying high subscription costs.

Cons:

• ISL Online does not offer as many third-party integrations as some of its more popular competitors, like TeamViewer or AnyDesk, which might limit automation or workflow options.
• While the interface is functional, it may appear a bit outdated, especially when compared to more modern-looking tools on the market.
• The performance of the remote connection can vary, particularly in low-bandwidth environments, where it may not be as smooth as some premium alternatives.
• Some of the more advanced features, like self-hosting or setting up unattended access, can be a bit complex, requiring time to learn or additional technical expertise.
• ISL Online is not as widely known or marketed as some other remote support tools, which might make it harder to convince clients or team members to adopt it.
• Although there is a mobile app available, the experience on mobile devices isn't as polished and may feel limited or clunky compared to the desktop version.

Conclusion

In conclusion, this guide presents various options for selecting the most suitable remote IT support tools, with AnyViewer standing out as the optimal solution. Renowned for its robust security, seamless performance, powerful team device management, and user-friendly interface, AnyViewer caters to the needs of individuals, small businesses, and large organizations, ensuring effective and secure remote IT support.