By Hester / Last Updated December 9, 2022

Scenario: Remote Desktop connection fails on some computers and not others

 

We have some Windows 10 Pro work computers on the network. The problem is Remote Desktop connection fails on some computers and not others. Sometimes I will receive the following error message. Any help is greatly appreciated accepted. Thanks.”

- Question from Windows Ten Forum

Remote Desktop Connection Error

How to fix Remote Desktop connection error [5 solutions]

RDP remote connections to computers are helpful when they go well but frustrating when they don't. This section will explain how to resolve Remote Desktop connection not working Windows 10/11. The below solutions are also practicable to the situation “Remote Desktop connects but nothing happens.”

Solution 1. Check the network connection

A client may be unable to connect to a Remote Desktop session if there is no working communications channel. You can first check the network connection.

Step 1. Open Control Panel, and click View network status and tasks under Network and Internet.

View Network Status and Tasks

Step 2. Click Connections to check the network status.

View Network Status

Solution 2. Check Windows update

RDP connectivity can occasionally fail due to difficulties with the out-of-date CredSSP protocol, which allows a client to communicate user credentials to a host while an RDP session is active. Making sure both machines are running fully updated versions of Windows is the easiest method to resolve issues.

Step 1. Open Settings, and click Update & Security.

Find Updates and Security

Step 2. Download and install if there is any new Windows version.

Update Windows Version

Solution 3. Check Firewall settings

The Windows Firewall may also be a factor in the failure of a Remote Desktop connection. Use the steps below to confirm that RDP traffic is allowed through the Windows Firewall.

Step 1. Follow the path: Control Panel > System and Security > Windows Defender Firewall.

Defender Firewall

Step 2. From the left pane, click Allow an App or Feature Through Windows Defender Firewall.

Allow App or Feature

Step 3. Tick Remote Desktop on both Private and Public, then click OK.

Tick Remote Deskop

Solution 4. Allow RDP port on 3389

The default RDP port number is 3389, make sure the port is accessible on your Windows computer before establishing a connection.

Step 1. Search Windows Firewall with advanced security and open it.

Windows Defender Firewall Advanced Security

Step 2. Click Inbound Rules > New Rule.

Inbound Rules Firewall

Step 3. Select Port and click Next.

Port

Step 4. Tick Specific local ports and enter “3389”. (If you changed the RDP port, enter the available one)

Specific Local Ports 3389

Step 5. Tick Allow the connection and click Next.

Allow the Connection

Step 6. Select the network types according to your demands.

Confirm Check

Solution 5. Add RDP log on permissions

For a successful Remote Desktop connection, you need to assign permissions to users to access the remote side.

Step 1. Press Win + R and enter “gpedit.msc”, then hit OK.

Local Group Policy Editor Window

Step 2. Go to the path: Computer Configuration > Windows Settings > Security Settings > Local Policies > User Rights Assignment.

User Rights Assignment

Step 3. Double-click Allow log on through Remote Desktop Services.

Allow Log on Through Remote Desktop Services

Step 4. Click Add User or Group to add the users you want to give permission to and click OK.

Add User or Group

Solution 6. Configure RDP security layer

RDP security layer can occasionally have an impact on "Remote Desktop connection fails on some computers and not others". As a result, you can configure the RDP security layer to resolve this issue.

Step 1. Press Win + R and enter “gpedit.msc” to launch Local Group Policy Editor.

Step 2. Go to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services.

Remote Desktop Services

Step 3. Click Remote Desktop Session Host > Security, then double-click Require use of specific security layer for remote (RDP) connection on the right pane.

Open the Security Layer

Step 4. Tick Enabled. In the Security Layer section, select RDP, and click OK.

Enable RDP Security Layer

Reliable RDP alternative without errors [safe & stable]

It usually takes a long time to fix errors in the RDP connection. Therefore, we recommend you switch to a reliable RDP alternative AnyViewer to perform remote tasks safely and easily without errors.

AnyViewer allows over-Internet unattended remote access, file transfer, simultaneous multiple sessions, etc., which can meet all your requirements for a remote desktop tool.

Download AnyViewer on your devices and have a look at how to establish a remote connection.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. On the host computer, go to Log in on the left pane,and then click Sign up.

Log in AnyViewer

Step 2. Fill in the required information and click Sign up.

Sign Up for AnyViewer

Step 3. On the client computer, log in to the same account, and here you can also see the assigned devices.

Tip: You can upgrade to a Professional or Enterprise plan to assign up to 100 devices at once, which is more convenient for you to manage these devices with one click.

Free Editions

Step 4. Go to Device, click the computer you want to connect to, and click One-click control to achieve unattended remote access.

Connect to My Devices

Now you can see the remote computer and control it. There are several built-in features you can use: change image quality, transfer files, lock/shut down/restart remote computer, etc.

Remote Access Operations

Conclusion

This page explains how to resolve Remote Desktop connection errors such as "Remote Desktop connection fails on some computers andnot others." You can attempt several options to fix the issue. We advise switching to the trustworthy remote access software AnyViewer to permanently avoid such errors.