Chrome Remote Desktop keeps crashing after 30 seconds
When I use Google Chrome Remote Desktop to connect to my Windows 10 PC, the connection crashes after 30 seconds. After reconnecting, it works even for some minutes and crashes again. After a while connection works again for only 30 seconds and next time for some minutes etc. Could anybody advise how to solve the Chrome Remote Desktop keeps crashing issue?”
- Question from Google Community
How to fix Chrome Remote Desktop crashing issue [8 solutions]
If you encounter Chrome Remote Desktop crashing on Windows 10/11 issue, the following 8 troubleshooting tips should help.
Solution 1. Check the internet connection
If Chrome Remote Desktop crashing on Windows, Chromebook, iPhone, iPad, Mac, or any other device, you should start by checking your internet connection.
Step 1. Press Win + R, type "ping 22.214.171.124 -t" and press the Enter key.
Step 2. If the difference in the number after “time” is small, it means the Internet connection is normal; if the number after “time” rises or falls sharply, it means the Internet connection is faulty.
Solution 2. Delete the paired clients and connect again
Another option for resolving Chrome Remote Desktop issues is to unpair all paired clients and start anew. This will assist to resolve any temporary difficulties.
Step 1. Launch the Chrome Remote Desktop program on your Desktop or go to the Chrome Remote Desktop website on your browser.
Step 2. On the Remote Access tab, click on the View/Edit option.
Step 3. On the Paired clients pane, click the trash symbol next to the device you wish to unpair.
Step 4. After that, set up the remote computer again.
Solution 3. Disable the PIN feature
Chrome Remote Desktop allows you to connect additional devices to the local computer using the PIN feature, although this capability may cause connectivity issues. Therefore, removing this functionality may assist you in resolving the Chrome Remote Desktop crashing issue.
Step 1. Open the Run dialog box, type in “regedit” and hit thenOK to open Registry Editor.
Step 2. Navigate here: Computer > HKEY_LOCAL_MACHINE > SOFTWARE > Policies. Right-click the Policies and choose New and then select Key.
Step 3. Enter Google as the name of the new key. Right-click the Google key, choose New, and select Key (the same as in Step 2). Enter Chrome as the name of the new key.
Step 4. Right-click the empty space in the right pane and choose New and select DWORD (32-bit) Value.
Step 5. Set the name of the DWORD to RemoteAccessHostAllowClientPairing.
Step 6. Double-click the newly created DWORD. Change Value data to 1 and click OK.
Solution 4. Repair the installation of CRD
You can use the Windows repair tool to fix issues with Chrome Remote Desktop.
Step 1. Open the run dialog box, type in "control panel" and then click OK.
Step 2. Click Programs.
Step 3. Click Programs and Features.
Step 4. Select Chrome Remote Desktop Host from the list of installed apps. Click the Repair button and then wait for the repair tool to fix any issues with the app.
Solution 5. Reinstall Chrome Remote Desktop extension
Reinstalling Chrome Remote Desktop may help solve the Chrome Remote Desktop crashing issue. Sometimes a fresh install is the best solution to eliminate the error.
Step 1. Open Programs and Features, find Chrome Remote Desktop Host, and then click Uninstall.
Step 2. Once uninstalled, go to Google Chrome and reinstall Chrome Remote Desktop.
Solution 6. Reinstall Google Chrome
If reinstalling Chrome Remote Desktop extension is not working, try reinstalling Google Chrome. This will clear any corrupt browser data and update the browser to the latest version.
Step 1. Open Programs and Features, find Google Chrome, and then click Uninstall.
Step 2. Once uninstalled, reinstall Google Chrome and also reinstall Chrome Remote Desktop.
Solution 7. Disable VPN connection
Several customers have reported that using a VPN causes Chrome Remote Desktop to break often. Hence, it is advised that you first disable your VPN before attempting to utilize Chrome Remote Desktop.
Step 1. Search VPN in the search box and click on VPN Settings to open it.
Step 2. In the Network & Internet window, switch to the VPN tab on the left, find the connected VPN in the right window, and click Remove.
Solution 8. Try a CRD alternative with stable connection
The final solution is to choose a Chrome Remote Desktop alternative, for example, AnyViewer. AnyViewer is a free remote desktop software that works on Windows, iOS, and Android. Its benefits over Chrome Remote Desktop are as follows:
Step 1. On both computers, download, install, and launch AnyViewer. Go to Log in on the Controller computer, and then click Sign up (if you have already signed up on its official website, you can log in directly).
Step 2. Fill out the signup form.
Step 3. You should now see that you have successfully logged into AnyViewer. Your device will be assigned to the account to which you have logged in automatically.
Step 4. Sign in with the same AnyViewer account on both computers, then click the One-click control for unattended remote access.
- It is recommended to upgrade your account to a Professional or Enterprise plan. What can a professional or enterprise plan brings to you:
- More devices will be allowed to assign to the same account for unattended access.
- More connection channels for more devices to be able to start remote connection at the same time.
- One device can connect to more devices simultaneously.
- Black the remote PC screen and disable the remote keyboard & mouse click to protect privacy.
- Transfer 1TB files at 10 MB/s.
The bottom line
This post primarily introduces 8 solutions to fix the Chrome Remote Desktop crashing issue. Hopefully, going through the above fixes has helped you fix the crashing problem with Chrome Remote Desktop. If you're sick of coping with such persistent problems, try AnyViewer.