Remote Access Software Is Not Connecting to Server? Here's the Fix!

Stuck with remote access software is not connected to the server? Don't worry! Our expert guide provides simple yet effective solutions to restore your remote access hassle-free. Say goodbye to connectivity woes!


By Hester / Updated on May 17, 2024

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Why is remote access software not connecting to server?


Facing connectivity issues with remote access software while trying to access my office computer from home. Whenever I launch the application, ‘Connecting to the remote access software network’ pops up. What could be causing this problem and how can I resolve it? Any suggestions would be greatly appreciated!”

- Question from a user

Remote access software allows users to connect to computers from remote locations. However, you might encounter errors indicating a failure to connect to the server. This can happen due to several factors including network problems, firewall restrictions, outdated software versions, server issues, or corrupt installation files.

How to fix remote access software is not connected to the server [6 solutions]

Within this article, we shall explore the solutions to resolve remote access software is not connected to the server Windows 10, 11. If you’re having trouble connecting to the server, and error messages are frustrating you, here are some solutions to try:

Solution 1. Check your internet connection

Among the primary culprits triggering the "remote access software is not connected to server" error is network-related problems. To address this issue, ensure that your internet connection remains stable and sufficiently fast.

Step 1. Access the Windows Settings app and navigate to "Network & Internet."

Open Windows Settings

Step 2. Within the "Status" tab on the left side of the screen, you can check your current connection status.

Check Network Status

Step 3. Should you encounter any network-related obstacles, scroll down the "Status" interface until you find the "Network troubleshooter" option. Opt for this selection, and Windows will activate its diagnostic capabilities to identify and resolve any issues affecting your network connection.

Network Troubleshooter

Solution 2. Update remote access software to the latest version

Using an outdated version of the software can cause connectivity issues. Make sure you have the latest version installed.

Step 1. Launch the application and go to settings. Check the "About" section to see if you have the latest version.

Step 2. To enable automatic updates, go to the "Settings" menu, find the "Security" section, and select "Enable Auto-Update."

Solution 3. Disable firewall settings

The occurrence of this error might be due to your computer's firewall obstructing the connection to the remote access software server. To resolve this issue, you'll need to temporarily disable your firewall settings.

Step 1. Begin by launching the Control Panel. From there, navigate to "System and Security" and choose "Windows Defender Firewall." In the left pane, click on "Allow an app or feature through Windows Defender Firewall."

Allow App or Feature

Step 2. Next, click on "Change settings" and locate "remote access software" in the list. Check the box next to it, then click "OK" to save the changes.

Solution 4. Check remote access software server status

In case the previously mentioned solutions fail to resolve the "remote access software is not connected to the server" issue, the next step involves checking the status of the remote access software server.

Step 1. Open the application and go to the "News" section.

Step 2. Check the "Server Status" to get information about the current server status.

Solution 5. Check your file permissions

To ensure a successful connection, it is essential to verify that the user account you are using has the required permissions to access the remote computer. If the problem persists, consider creating a new user account and attempt to connect using that account.

If the issue is indeed caused by incorrect permissions, you may need to modify the permissions for the user account you are utilizing. Here's how you can proceed:

Step 1. Open the user account settings and navigate to the Security section. Adjust permissions to allow access to the remote computer.

Step 2. Attempt to connect again after setting the appropriate permissions.

Solution 6. Use a reliable remote access software alternative

To solve this problem, you can also consider the remote access software alternative. Numerous remote access tools are available on the market, but our top recommendation is the robust and secure software known as AnyViewer.

As the ultimate remote access software, AnyViewer offers unparalleled stability with seamless connections, ensuring a smooth experience free from interruptions and errors. Moreover, it presents an all-in-one package, encompassing a wide array of features, all available for free use. These features include unattended access, remote desktop file transfer, support for multiple sessions, seamless navigation across multiple monitors, and the ability to perform remote reboots.

AnyViewer is very easy to use. Download it on your computer, and let’s get started.

Download Freeware Win 11/10/8.1/8/7/Server
Secure Download

Step 1. Launch AnyViewer on the remote computer. Create a fresh account, and once registered, log in using your newly credentials.

Log in Anyviewer

Step 2. On your local device, launch AnyViewer and sign in using the account you just created. This action automatically assigns the remote computer to your account.

Free Editions

Step 3. Head to the "Device" section, where you can handpick the specific computer you desire to connect with. For an effortlessly smooth connection, click "One-click control".

Connect to My Devices

Useful tip:
If you have more than two remote PCs to manage, consider upgrading your account for enhanced capabilities:
Assign more devices. A free account has 3 assigned devices, while Pro/Enterprise supports 10/100 assigned devices.
More connection channels. The Enterprise version allows 10 channels.
More simultaneous sessions. A professional or Enterprise plan can enjoy 5/10 simultaneous sessions.
Connect in privacy modeIt will better protect your privacy by blacking the remote PC and disabling the remote keyboard & mouse.
High-speed file transfer. Transfer unlimited files at once at a higher speed of up to 10 MB/s.


That’s all for how to fix “remote access software is not connected to the server.”We recommend experiencing no connection issues with AnyViewer, the ultimate remote access software alternative. Say goodbye to errors and hello to seamless remote access. Try AnyViewer today!