Troubleshooting Guide: Windows Admin Center Remote Desktop Not Working

Explore this comprehensive guide to troubleshoot and resolve Windows Admin Center Remote Desktop not working issues efficiently. Discover common problems, troubleshooting steps, and best practices, and explore the best seamless remote access management alternatives to ensure seamless remote access management.


By Carolyn / Updated on May 27, 2024

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Why is my Windows Admin Center Remote Desktop not working?

Windows Admin Center is a powerful tool designed to simplify server and Windows PC management tasks. Among its myriad features, Remote Desktop stands out as a vital component, allowing users to remotely access and manage systems with ease. However, despite its efficiency, users may encounter issues where Remote Desktop fails to function correctly.

Remote Desktop issues can manifest in various forms, disrupting productivity and causing headaches for users. One frequent complaint is the issue of "Windows Admin CenterRemote Desktop not working." Whether it's connection failures, display problems, or authentication issues, troubleshooting Remote Desktop problems requires a systematic approach to identify and resolve underlying issues effectively.

In this guide, we'll delve into common problems faced with Remote Desktop in Windows Admin Center and provide actionable solutions to address them.

How to fix Windows Admin Center Remote Desktop not working

If you're encountering issues with Windows Admin Center not working, there are several troubleshooting steps you can try:

  • Check Network Connectivity: Ensure that both the machine running Windows Admin Center and the target machine you're trying to connect to have proper network connectivity. Verify if any firewall rules or network settings are obstructing the connection.
  • Verify Remote Desktop Settings: Make sure that Remote Desktop connections are enabled on the target machine. You can do this by right-clicking on "This PC" (or "My Computer"), selecting "Properties," then clicking on "Remote settings" and ensuring that "Allow remote connections to this computer" is checked.
  • Windows Admin Center Configuration: Check the settings within Windows Admin Center to ensure that the correct credentials and settings are configured for the target machine.
  • Restart Services: Sometimes restarting the Remote Desktop Services on both the Windows Admin Center machine and the target machine can resolve connectivity issues. You can do this by opening the Services app (services.msc) and restarting the "Remote Desktop Services" and "Remote Desktop Services UserMode Port Redirector" services.
  • Update Windows Admin Center and Target Machine: Make sure that both Windows Admin Center and the target machine are running the latest updates from Microsoft. Sometimes, outdated software can lead to compatibility problems.
  • Check Event Viewer: Look for any relevant error messages in the Event Viewer on both the Windows Admin Center machine and the target machine. This can provide more insight into what might be causing the Remote Desktop connection to fail.
  • Disable Antivirus/Firewall: Temporarily disable any antivirus or firewall software on both the Windows Admin Center machine and the target machine to see if they might be interfering with the Remote Desktop connection.
  • Use Alternative Remote Desktop Client: If Remote Desktop still doesn't work through Windows Admin Center, try using the native Remote Desktop client built into Windows (mstsc.exe) to connect directly to the target machine. This can help determine if the issue lies with the Windows Admin Center or with the Remote Desktop service itself.

By following these steps, you should be able to diagnose and resolve most issues with Windows Admin Center's Remote Desktop feature not working.

Bonus tip: The best alternative to Windows Admin Center Remote Desktop

Tired of dealing with Windows Admin Center Remote Desktop not working problem? Don’t worry, below, we’ll introduce you to one of the best alternatives to avoid these problems.

AnyViewer is a popular remote access software that offers features comparable to Remote Desktop in Windows Admin Center. It provides secure and reliable remote access to systems, making it an excellent alternative for users facing persistent issues with Remote Desktop. AnyViewer enables users to access and control computers and devices worldwide, serving various purposes like technical support, remote administration, and collaborative work.

AnyViewer simplifies user grouping and role assignment. Administrators can create sub-account role groups for employees at different levels and assign specific permissions to each group. This feature is particularly useful in situations where subaccounts need to be restricted to specific functions to prevent unauthorized access and potential data leakage. However, it should be noted that the role permission management function is provided by AnyViewer Enterprise Edition. Please upgrade your account after registration.

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Step 1. Begin by downloading and installing AnyViewer on your primary device and registering for an account.

Step 2. On your main system, select "New Team".

Step 3. Click on “Role Permissions” and then on “Generate a new role”.

Step 4. Once the fresh role is generated, select “Edit permission settings”.

Step 5. You can then allocate permissions for the role you've created.

Step 6. Go to the “Member list” and choose “Add Sub Account”. Fill in the requisite details. This is how you configure distinct role permissions for sub-accounts.

★Tips: The AnyViewer Enterprise Edition offers numerous upgraded features, including unlimited simultaneous remote sessions, Mass Deployment (MSI) capabilities, the ability to create computer groups, and various other enhancements.


In conclusion, troubleshooting issues with Windows Admin Center Remote Desktop not working can be challenging but manageable with the right approach. By following the systematic troubleshooting steps outlined in this guide, you can diagnose and resolve the most common problems effectively. Additionally, considering alternative remote access solutions like AnyViewer can provide a seamless and reliable alternative to mitigate recurring issues. With the comprehensive information and practical tips provided in this guide, you can ensure efficient remote access management and minimize disruptions to productivity. Explore the recommended solutions and empower yourself to overcome Remote Desktop challenges effortlessly.