8 Easy Ways to Fix Remote Utilities Unable to Connect

This post is a comprehensive troubleshooting guide for Remote Utilities unable to connect. If you are facing the Remote Utilities connection error, this post will greatly help you. To learn the techniques, please keep reading.


By Hester / Updated on May 17, 2023

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The issue: Remote Utilities cannot connect


Hi. On my brand-new business laptop, I'm having some trouble getting Remote Utilities to function. When I try to connect to my remote laptop using Remote Utilities, I am getting the ‘unable to connect’ message. How can I fix Remote Utilities viewer unable to connect? Thanks for the help.”

- Question from Remote Utilities Forum

Unable to Connect

How to fix Remote Utilities unable to connect [8 methods]

Remote Utilities is a remote access software that allows a user to remotely manage another computer using a proprietary protocol, view the remote computer's desktop, and use its keyboard and mouse. However, a large number of users reported having trouble connecting to Remote Utilities.

If you are facing Remote Utilities unable to connect, don’t worry. Read and follow the instructions below, and your Remote Utilities will work again.

Method 1. Update Remote Utilities to the most recent version

A Windows update may affect Remote Utilities functionalities. You can perform a Remote Utilities Hostupdateto fix the problem.

Step 1. Open Remote Utilities Viewer, go to the View tab, and click Details.

View Details

Step 2. In the General address book, select and right-click your host, and click Logon.


Step 3. Check the Update required column to see whether the host requires update.

Update Required

Step 4. Right-click the PC and click Simple update.

Simple Update

Step 5. Click Update.


Method 2. Make sure the Remote Utilities Host is running

Make sure the Host is active on the remote PC before beginning a connection using Remote Utilities. The system tray must display the Host icon.

Host Icon

If you can’t see the Host icon, you can disable fast startup to fix the issue.

Open Control Panel and navigate to Hardware and Sound > Power Options. Select Choose what the power buttons do from the left pane and uncheck Turn on fast startup. Then click Save changes.

Disable Fast Startup

Method 3. Check the Internet connection

It may be an Internet problem if Remote Utilities unable to connect. We recommend checking the Internet connection on your host computer.

Step 1. Press Win + R, enter “cmd” and click OK.

Run Box cmd

Step 2. Type the command "ping -t" and check the time value. If the data display huge swings, your Internet connection requires help.

Check Internet Data Value

Method 4. Turn on the connection mode

Verify that the Host settings permit the connection mode you intend to use.

Open Remote Utilities Host settings, go to Modes, and check the options based on your need. For example, if you are connecting in Full control mode, ensure that the Full control option is selected.


Method 5. Check the port number

For direct connections, Host employs inbound TCP port 5650 by default. If you modify this to a different value, make sure you update the appropriate port value on the Viewer side.

Step 1. Open Remote Utilities Viewer, right-click the connection, and click Properties.


Step 2. Go to Network and enter the valid Host’s port. Then click OK.

Host Port

Method 6. Allow Remote Utilities in the Windows Firewall

The Windows Firewall can make it impossible for Remote Utilities to establish a connection. Make sure the Firewall gives Remote Utilities unrestricted access to the Internet.

Step 1. Go to System and Security > Windows Defender Firewall in Control Panel. Select Allow an app or feature through Windows Defender Firewall.

Allow App or Feature

Step 2. Click Change settings, and check Remote Utilities.

Method 7. Verify the Host has connected to an Internet-ID server

Follow the next steps to check that Host has successfully connected to an Internet-ID server.

Step 1. In the system tray, right-click the Host icon and choose Settings for Host.

Settings for Host

Step 2. Go to the Dashboard and ensure that the Status indicates "Ready for connection" and that an Internet-ID code has been generated.

Internet ID Connection

Method 8. Specify the proxy server settings

If your computer is linked to the Internet using a proxy server, you may need to configure the proxy server settings in Viewer or Host, depending on which side the proxy server is on.

►Configure proxy on the Host side

Step 1. In the system tray, right-click the Host icon and choose Settings for Host.

Step 2. Go to Proxy, choose Use proxy server, then enter the proxy information. Click OK to take effect.

Use Proxy Server

►Configure proxy on the Viewer side

Step 1. Open Remote Utilities Viewer, right-click the connection, and click Properties.

Step 2. Go to the Network and click Proxy settings.

Proxy Settings

Step 3. Enable Use proxy server and enter your proxy information. Click OK after that.

Proxy Viewer Side

AnyViewer: An error-free Remote Utilities alternative worth trying [easy & safe]

AnyViewer is an easy-to-use remote access software that allows you to securely connect to and monitor desktop-to-desktop and mobile-to-desktop connections from anywhere. It is developed by a strong technical team, and you can enjoy excellent remote connections without errors. It offers a comprehensive remote solution with capabilities such as unattended access, remote desktop file transfer, multiple sessions, and more.

AnyViewer requires no technical skills, download it on your devices, and then you can start a remote session with only one click.

Download Freeware Win 11/10/8.1/8/7/Server
Secure Download

Step 1. Click Sign up to establish a new account on the host server, then log in.

Log in Anyviewer

Step 2. Use the same account you used on the host computer to log in on the client computer.

Free Editions

Step 3. Go to the Device interface to get a list of your assigned devices. Choose the device you want to connect to, and then select One-click control.

Connect to My Devices

Notes:✎...If you have more than two remote PCs, we advise upgrading your account. With the inexpensive corporate memberships that AnyViewer offers, you may take advantage of more extensive rights.
Set up to 100 devices for one-click control.
Establish more concurrent sessions.
Create a connection in privacy mode to blacken the screen and disable the keyboard & mouse of the host PC.
Enjoy high-quality image performance.


The bottom line

We mentioned eight methods to fix Remote Utilities unable to connect. If all the solutions cannot solve your problem, you can contact the Remote Utilities support center for help, but you may have to wait a while for the reply. In this case, we recommend using the best Remote Utilities alternative AnyViewer to start an error-free remote connection in simple steps.