Resolving Privacy Mode Activation Challenges in Remote Sessions

Encountering difficulties in activating privacy mode during remote sessions? Discover the reasons behind this issue and follow a comprehensive guide to rectify it. Explore an alternative remote access solution that offers enhanced features and cost-effectiveness.


By Ellie / Updated on May 14, 2024

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Enable privacy mode (disallowed) grayed out on the session


When I was trying to activate Privacy Mode on a remote session using a certain remote desktop application, I noticed that the option was grayed out. Why is this happening and how can I resolve it?”

- Question from Reddit


Privacy Mode is a functionality aimed at enhancing privacy and security during remote sessions. When Privacy Mode is unavailable on the remote screen, there could be a couple of reasons behind it.

The primary reason could be the absence of a valid license that includes the Privacy Mode feature. Privacy Mode typically comes with premium licenses only, so if you're using a free version of the application, you might find this feature disabled.

Another reason might be the lack of unattended access settings configured within the application. Privacy Mode often requires unattended access to be enabled for it to function properly.

How to address the unavailability of Privacy Mode on the remote screen

Once you've identified the reasons behind the disabled Privacy Mode, the solutions become clearer. First, ensure that you possess a commercial license that includes the Privacy Mode feature. If the Privacy Mode option remains inaccessible despite having a commercial license, proceed to enable unattended access. Here's how you can do it:

Step 1. Launch the remote desktop application on the device you intend to connect to and navigate to the Settings.

Step 2. Locate the Security section and click on Unlock Security Settings.

Step 3. Set a password for unattended access by clicking on Set password. Choose Unattended Access under Permission Profile and click Apply.

Step 4. Upon establishing a connection to the remote device from your local device via Unattended Access, the remote screen will remain blacked out, with mouse and keyboard input blocked.

Step 5. If you navigate to the Permission settings, you should find the Enable privacy mode option available for activation.

Is there a better tool for access in privacy mode?

You'd better choose another remote desktop tool that is worth the money you spend. AnyViewer is the remote access software providing users with Privacy Mode. It has the following benefits:

★AnyViewer Privacy Mode advantages:
AnyViewer Privacy Mode feature is fully compatible with Windows 7+ and Windows Server 2012 R2+.
Both AnyViewer professional and enterprise plans for Privacy Mode can be paid monthly. You only need to spend $9.9 to enjoy Privacy Mode.
The cheapest plan for the Privacy Mode feature offers users more features like 10 assigned devices and 5 simultaneous sessions.
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Step 1. On both computers, download, install, and launch AnyViewer. Go to Log in on the Controller computer, and then click Sign up (if you have already signed up on its official website, you can log in directly).

Log in AnyViewer

Step 2. Fill out the signup form.

Sign Up for AnyViewer

Step 3. You should now see that you have successfully logged into AnyViewer. Your device will be assigned to the account to which you have logged in automatically.

Free Editions

Step 4. Sign in with the same AnyViewer account on both computers, then click the One-click control for unattended remote access.

Connect to My Devices

The bottom line

In conclusion, this guide provides a step-by-step approach to resolving the unavailability of Privacy Mode in a certain remote desktop application. Additionally, it suggests exploring AnyViewer as a more cost-effective alternative to the application, considering its fewer restrictions and competitive pricing.