Fixed: Mouse Not Captured in Remote Desktop Session in Hyper-V

This post primarily introduces three tested solutions to fix “Mouse not captured in Remote Desktop session” in Hyper-V. If you're interested in finding effective remedies for this issue, read on for further insights and guidance.


By Ellie / Updated on June 6, 2024

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Mouse not captured in Remote Desktop session on 2012 R2 guest in Hyper-V


After rebooting my Hyper-V host (Windows Server 2012 R2), one of the guest VMs (also 2012 R2) crashed. After running the check disk multiple times, the VM finally started up properly. While I can connect to it via RDP, using ‘Virtual Machine Connection’ in the Hyper-V console doesn't capture the mouse. The error message reads: ‘Mouse not captured in Remote Desktop session’.Any suggestions? Thanks for your help.”

- Question from Severfault

Mouse Not Captured in Remote Desktop Session

The ability to seamlessly use the mouse within a remote desktop session is crucial for productivity and user experience. Resolving the virtual machine “Mouse not captured in Remote Desktop session” error ensures smooth navigation and interaction with applications and resources.

Common causes of “Mouse not captured in Remote Desktop session” error

Identifying the typical reasons for the mouse capture error is crucial before attempting to resolve it.

  • Hyper-V Integration Servicesnot installed

Mouse capture issues often occur when Hyper-V Integration Services are not installed or properly configured on the guest operating system. Integration Services facilitate communication between the host and guest environments.

  • Outdated Hyper-V Integration Services

Outdated Integration Services may lack compatibility with newer versions of Hyper-V or guest operating systems, leading to mouse capture failures. Regular updates are essential to ensure optimal functionality.

  • Driver compatibility issues

Incompatibility between mouse drivers and virtualization software can result in mouse capture problems. Ensuring that drivers are compatible with both the guest OS and Hyper-V environment is crucial for smooth operation.

How to fix “Mouse not captured in Remote Desktop session”in Hyper-V [3 solutions]

Here are three methods to resolve the "Mouse not captured in Remote Desktop session" issue in Hyper-V.

Solution 1. Verify & update Integration Services

Ensure that the Integration Services are installed and up-to-date on the problematic virtual machine. To do this, insert the Integration Services setup disk using Hyper-V Manager:

Step 1. Open Hyper-V Manager, right-click the affected VM, and select Connect.

Connect VM

Step 2. This will launch the VMConnect.exe application, providing a console connection to the virtual machine.

VM Console

Step 3. Once logged in, insert the Integration Services disk by choosing Insert Integration Services Setup Disk from the Action menu.

Insert Integration ServicesSetup Disk

Step 4. The next steps depend on your login status and whether autoplay is enabled:

  • If you are logged in and autoplay is enabled, you will see a prompt to install Hyper-V Integration Services. Click Install Hyper-V Integration Services.


  • If you are not logged in or autoplay is disabled, use Windows Explorer or an elevated command prompt within the guest OS. Navigate to D:\support\x86 and run setup.exe.


Step 5. If the operating system already has the components integrated or previously installed, you will be prompted to replace them. Click OK.


Step 6. A progress bar will appear, indicating the current step of the installation.


Step 7. Finally, you will be asked to reboot the guest. Once the reboot is complete, the update process will be finished.


Solution 2. Check VM Integration Services Settings

Step 1. Open Hyper-V Manager. In the left pane, select the host that owns the virtual machine you want to modify. This can also be done in Failover Cluster Manager by accessing the Roles node.

Step 2. In the center pane, right-click the virtual machine you wish to modify and select Settings.


Step 3. In the Settings dialog, go to the Integration Services tab. Ensure all relevant services are enabled in the center pane. Click OK or Apply when finished.

VM Settings

Solution 3. Checking driver compatibility

Ensure the mouse drivers on both the host and guest systems are compatible with Hyper-V. Update or reinstall the drivers if necessary to achieve smooth mouse integration.

Mouse Driver

AnyViewer: Alternative way to access VM without mouse issue

While resolving the issue within Hyper-V is important, using AnyViewer can provide an alternative way to access and manage your VM. With its easy-to-use interface, cross-platform support, and strong remote capabilities, AnyViewer is a great remote desktop software choice for managing virtual environments from anywhere. Its security features and mobile access make it a reliable and secure option for your VM management needs.

To enhance your experience with remote VM mouse and keyboard control, AnyViewer provides the functionality to lock the mouse within the remote VM window. This allows you to concentrate fully on performing remote control operations without any distractions.

By utilizing AnyViewer, you can effectively troubleshoot and manage the VM without encountering any disruptions caused by the Hyper-V mouse capture issue. Follow the provided steps below to establish a remote connection to a VM using AnyViewer:

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Step 1. Install AnyViewer on on both the host machine and the guest VM. Sign up for an AnyViewer account and log in to the account on both devices.

Free Editions

Step 2. On the host machine, choose the VM and click “One-click control” to achieve unattended remote access, bypassing the specific integration issues related to Hyper-V's "Virtual Machine Connection".


Step 3. Now you can access and manage your VM. If you want to lock the mouse in the remote session windows to focus on your remote work, go to the toolbar > Operation > Lock mouse in the window.


It is advisable to upgrade to AnyViewer Enterprise Edition for enhanced management capabilities if you have multiple VMs, such as Mass Deployment (MSI), creating groups for computers, role permissions, unlimited remote sessions, and more.

The bottom line

In conclusion, fixing the "Mouse not captured in Remote Desktop session" error in Hyper-V is essential for maintaining smooth operation and productivity. This post provided three effective solutions: verifying and updating Integration Services, checking VM Integration Services settings, and ensuring driver compatibility.

Additionally, AnyViewer offers a robust alternative for remote VM management, bypassing specific integration issues. By following these steps, users can resolve the mouse capture problem and ensure seamless interaction with their virtual environments.