By Vivian / Last Updated November 26, 2021

Chrome Remote Desktop unable to reach the host 

"I use the Chrome Remote Desktop Portable app to connect my iPhone to my desktop. I don't have any problem when I connect using mobile data. But when I connect to Wi-Fi (same LAN), I get an error. Unable to reach the host. What can I do now?”

The causes for Chrome Remote Desktop unable to reach the host?

In fact, there are many reasons that may cause CRD not connecting, but after sorting them out effectively, we can summarize them into the following areas.

  • Internet connection problems
  • Windows firewall and anti-virus software blocking
  • Chrome Remote Desktop is set up incorrectly
  • Chrome Remote Desktop permission not granted

11 solutions for Chrome Remote Desktop unable to reach the host

To fix the error, follow me to get useful solutions.

Method 1. Uninstall and reinstall Chrome Remote Desktop

Step 1. Search Apps & features in the search box, and then open it.

Apps Features

Step 2. Locate and click “Chrome Remote Desktop Host” on the right pane, and then select “Uninstall”.

Uninstall Remote Desktop Host

Step 3. Open browser to Chrome Remote Desktop, switch to the Remote Access tab, click the blue Download button on the right window, then click the Accept & Install blue icon.

Step 4. Choose a name, click Next, then set Choose a PIN, then click Start, then Chrome Remote Desktop reinstallation will be successful.

Choose a PIN

Method 2. Uninstall and reinstall Chrome

Step 1. Search Apps & features in the search box, and then open it.

Apps Features

Step 2. Find Google Chrome, click Uninstall, and click Uninstall again to confirm the action.

Uninstall Google Chrome

Step 3. Press Win + R and then enter “%appdata%”, hit OK. Find the Google folder and delete the folder in it. Finally, download and install again.

Method 3. Check the Internet

Step 1. Press Windows + R, type ping -t and press Enter.

Open Command Prompt

Step 2. If the difference of the number after “time” is small, it means the Internet connection is normal; if the number after “time” rises or falls sharply, it means the Internet connection is faulty.

Check the Packet Loss Rate

Method 4. Disable the firewall and anti-virus software

Step 1. Press Windows+R and enter “control panel”, hit OK.

Run Control Panel

Step 2. Select System and Security, then Windows Defender Firewall, and choose Turn Windows Defender Firewall on or off.

Turn Defender Firewall On or Off

Step 3. Tick Turn off Windows Defender Firewall under Private and Public network settings respectively and then click OK.

Turn off Windows Firewall

Step 4. If you have third-party antivirus software installed on your computer, you need to right-click on the notification bar to exit the software, then type Startup Apps in the taskbar search box and turn off the startup option of the software in Windows Settings.

Method 5. Disable IPv6 protocol

Step 1. Press Windows+I  to open Windows Settings, find and click on Network & Internet options. Switch to the Ethernet tab in the left sidebar and select Change adapter options in the right window.

Change Adapter Options

Step 2. Select the adapter you want to disable, right-click it and select Properties in the drop-down menu, uncheck the Internet Protocol Version 6 (TCP/IPv6) checkbox, and click OK.

Internet Protocol Version 6

Method 6. Restart Chrome Remote Desktop Service

Step 1. Press Win+R and type services.msc, hit OK to open Windows services.

Services MSC

Step 2. Scroll down and locate Chrome Remote Desktop Services, right-click and then choose “Restart”.

Restart Service

Note: Running the following command in CMD is also accessible to restart. (

Step 1. Search CMD in the search box and choose run as administrator.

Run as Administrator

Step 2. Enter the following command line and then press Enter.

  • net stop chromoting
  • net start chromoting

Method 7.  Delete the First Run file

You need to open this computer on your desktop, navigate to the following path: C:\Users\\AppData\Local\Google\Chrome\User Data\First Run, and delete the last First Run file.

Delete Files

Method 8. Use Chrome Remote Desktop for the Web

Step 1. Refer to the steps for reinstalling Chrome Remote Desktop in method 1, download and install Chrome Remote Desktop on your local computer and remote computer respectively, make sure you are logged into the same Google account, and locate Remote Access tab, click on the remote device that you have finished setting up.

Chrome Remote Support

Step 2. In the Remote Access window, enter the PIN code set on the remote computer, and click the arrow icon to connect (if you don't want to enter the PIN code every time, you can check the box Remember my PIN on the device).

Enter the Setup Key

Step 3. After successful connection, click the arrow icon on the right side of the Chrome Remote Desktop to expand the sidebar, and you can use the functions of changing the resolution of the remote desktop, smooth zooming, file transfer, etc., which are more functions than the Chrome Remote Desktop mobile application.

Use More Features

Method 9. Disable VPN

Step 1. Search VPN in the search box and click on VPN Settings to open it.

VPN Settings

Step 2. In the Network & Internet window, switch to the VPN tab on the left, find the connected VPN in the right window, and click Remove.

Disable VPN in the Windows Settings

Method 10. Change the IP address of the connected device

Modify your public IP address

Unplug the router. Most ISPs use dynamic IPs that change automatically every once in a while. You can unplug your router and wait for a while (5 minutes or more) to get a new IP address the next time you connect to the Internet.

Contact your ISP (Internet Service Provider). Some ISPs in some areas will only provide you with a fixed IP address. If you want to change the fixed IP, contact your ISP for technical assistance, but usually, the ISP will only help you change the IP address once.

Use a proxy tool to disguise the IP address. You can use a VPN to disguise an IP address for your device, but there is usually an additional charge.

Modify your personal IP address

Use the command prompt to modify it. Type cmd in the taskbar search box, enter ipconfig /renew in the window, and press Enter to execute the command to update your IP address.

Update IP Address

Method 11. Check permissions

When you use Chrome Remote Desktop to connect to another computer, the host computer needs to get permission from the user. If you fail to grant permission, then you may encounter the problem "Chrome Remote Desktop unable to reach the host".

When you connect to another computer using Chrome Remote Desktop, a pop-up window requesting permissions may appear and you will need to look for it. This pop-up may be in the taskbar, or you may have minimized it.


If you are struggling with the "Chrome Remote Desktop unable to reach the host", you can try the above 11 solutions in order.