If you receive the message TeamViewer “This partner does not accept incoming connections,” it usually indicates a configuration issue on the host device. This guide walks you through the most effective ways to resolve the issue and successfully re-establish remote access.
This error appears when you attempt to connect to a partner device (for example, connecting from a MacBook to a Windows PC) and TeamViewer detects that the remote computer is not configured to accept remote control sessions.
Several users report that the issue occurs especially when the TeamViewer Remote Control app from the Microsoft Store is used instead of the full desktop version downloaded from the TeamViewer website. The Store version has limited functionality and may block incoming remote control connections entirely.
Below are the most effective solutions to resolve the issue.
One of the most common causes is insufficient permissions on the host computer. TeamViewer allows users to define who can access the computer and what they are allowed to do.
Steps to fix:
Step 1. Open TeamViewer on the host PC.
Step 2. Go to Settings > Advanced > Advanced settings for connections to this computer.
Step 3. Look for Access Control or Incoming LAN connections.
Step 4. Set access level to Full Access.
Step 5. If prompted, confirm changes and restart TeamViewer.
Why this works:
If access is set to “Confirm all” or “View only,” incoming sessions may fail. Full Access ensures that any device with the correct ID and password can connect without restrictions.
Extra Tip: Make sure random password settings are enabled if you frequently connect from new devices.
The TeamViewer app from the Microsoft Store is lightweight but limited in functionality. It often blocks incoming remote control sessions and is intended for casual use rather than full remote desktop management.
Steps to fix:
Step 1. Press Win + I > Apps > Installed apps.
Step 2. Locate TeamViewer Remote Control (Microsoft Store version).
Step 3. Click Uninstall.
Step 4. Visit the official TeamViewer website and download the full desktop version.
Step 5. Install and sign in using the same account.
Why this works:
The desktop version provides the complete suite of remote access features, including unattended access, full control permissions, and compatibility with all devices.
Pro Tip: After installation, test the connection by logging in from a different device to ensure the error no longer appears.
TeamViewer relies on stable internet connections. Even minor network interruptions can prevent incoming connections.
Steps to fix:
Step 1. Test the internet speed on both devices. Minimum stable bandwidth: 2 Mbps for remote control, 5 Mbps for smooth screen sharing.
Step 2. Temporarily disable firewalls or antivirus software and test the connection. If it works, add an exception for TeamViewer.
Step 3. Ensure TeamViewer ports are not blocked:
Step 4. If using a VPN or proxy, disconnect and try connecting directly.
Why this works:
Blocked ports or unstable connections often result in the software failing to authenticate with the host device, triggering the error.
Sometimes the problem is a temporary glitch in the TeamViewer services on the host computer. Restarting the services can refresh the connection.
Steps to restart:
Step 1. Press Win + R > services.msc
Step 2. Locate the following services:
Step 3. Right-click each > Restart
Step 4. Relaunch TeamViewer and try connecting again.
Extra Tip: If restarting does not help, consider rebooting the host PC, which often resolves temporary network or permission conflicts.
If you are tired of random connection errors, permission restrictions, or compatibility issues, consider switching to a more stable remote access tool.
AnyViewer is a powerful, free remote desktop software that offers superior stability and performance compared to TeamViewer—especially for personal use. It avoids issues like “does not accept incoming connections” because it uses a streamlined and robust connection architecture.
Why AnyViewer Is Better:
For users frequently encountering TeamViewer restrictions, AnyViewer is the most reliable and user-friendly replacement.
The TeamViewer “This partner does not accept incoming connections” error usually stems from permission settings, the wrong edition of TeamViewer installed, or system restrictions on the host PC. By adjusting access permissions, switching to the full desktop version, and checking for network or policy limitations, you can typically restore remote access quickly.
However, if you want a smoother experience without recurring connection issues, AnyViewer is an excellent free alternative that provides reliable, high-quality remote control on Windows, macOS, iOS, and Android.